Tanea Pitman
Fairmont
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Weimer Hyundai
02.2025 - Current
- Communicate recommended repairs and maintenance clearly so customers understand the work and associated costs.
- Monitor repair progress and provide regular updates to customers to maintain trust and satisfaction.
- Prepare and process warranty claims with complete and accurate documentation for manufacturer approval.
- Support the Service Manager with mentoring advisors and technicians on communication, productivity, and expectations.
- Advised customers on preventive maintenance and manufacturer warranty specifications.
- Assisted in managing daily operations to ensure smooth service department functionality.
Server
Kumo Japan
05.2021 - 02.2025
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly for personalized service.
- Entered orders into computer system to coordinate with kitchen staff.
- Memorized menu additions, changes and limited offerings.
- Communicated professionally with customers, colleagues and supervisors.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Service Coordinator
Middletown Homes
07.2023 - 05.2024
- Optimized time and resource utilization through successful coordination of service resources.
- Scheduled internal and field service resources through dispatch portal.
- Managed client expectations through open communication about service request statuses.
- Created and maintained accurate, complete and organized paperwork for service personnel.
- Kept and managed service log to track efficiency and time to completion for each project.
- Organized data and documentation to support accurate business forecasting.
Relationship Banker
MVB
04.2022 - 07.2023
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Trained new employees on procedures and sales strategies to boost team success.
- Verified account balances and resolved discrepancies for customers efficiently.
- Assisted customers with opening new accounts and managing existing ones.
- Ensured accurate processing of transactions, including deposits, withdrawals, transfers, and loan payments.
- Developed strong relationships with clients to promote loyalty and retention.
Education
High School Diploma -
North Marion High School
Farmington05-2020
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Problem-solving
- Multitasking and organization
Timeline
Assistant Service Manager
Weimer Hyundai
02.2025 - Current
Service Coordinator
Middletown Homes
07.2023 - 05.2024
Relationship Banker
MVB
04.2022 - 07.2023
Server
Kumo Japan
05.2021 - 02.2025
High School Diploma -
North Marion High School