Tanea Townsend
Atlanta,GA
Summary
Dynamic Travel Consultant with extensive experience at American Express, adept at crafting bespoke itineraries for diverse clientele, including high-profile individuals. Proven track record in travel research and conflict resolution, consistently enhancing customer satisfaction through well-negotiated travel arrangements and exceptional service. Skilled in managing complex travel needs, including special accommodations.
Overview
16
16
years of professional experience
Work History
Travel Supervisor III
JPMorgan Chase
09.2023 - Current
- Developed strong relationships with vendors, negotiating favorable rates and terms for clients.
- Increased repeat business by developing personalized recommendations tailored to individual client preferences.
- Delivered exceptional service by promptly addressing client concerns and resolving issues.
- Enhanced customer satisfaction by efficiently managing travel bookings and accommodations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Travel Consultant
American Express
03.2022 - 11.2022
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Travel Consultant
Telus International
11.2018 - 05.2021
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Agent
Expedia Group
08.2018 - 11.2018
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Service Representative
Mainststreet Host
07.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
Travel Agent
Viking Cruises
07.2017 - 03.2018
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Flight Attendant
SkyWest Airlines
04.2010 - 07.2017
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Relayed updates and information to passengers after confirming key details with pilot and staff.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CA06.2000
Skills
- Adhering to organizational procedures
- Destination analysis
- Supporting travelers with special needs
- Guest accommodation coordination
- International travel expertise
- Executive travel coordination
- Effective conflict resolution
- Travel coordination
- Effective multitasking
- Proficiency in a Global Distribution System (GDS)
- Proficiency in MS Office
Timeline
Travel Supervisor III
JPMorgan Chase
09.2023 - Current
Travel Consultant
American Express
03.2022 - 11.2022
Travel Consultant
Telus International
11.2018 - 05.2021
Travel Agent
Expedia Group
08.2018 - 11.2018
Customer Service Representative
Mainststreet Host
07.2018 - 08.2019
Travel Agent
Viking Cruises
07.2017 - 03.2018
Flight Attendant
SkyWest Airlines
04.2010 - 07.2017
High School Diploma -
North Hollywood Senior High School