Summary
Overview
Work History
Skills
Timeline
Generic

Tanea Williams

Houston,Texas

Summary

Proven customer service expert with a strong background in retail and hospitality, notably at Jack in the Box. Excelled in conflict resolution and cash register operation, boosting sales through exceptional service and product recommendations. Trained and mentored new staff, enhancing team performance and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Cashier/cook

Jack in the Box
01.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Server/cook

Olive Garden
11.2021 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Communicated closely with servers to fully understand special orders for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Cashier

Food Town Grocery Stores
02.2018 - 11.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Server

Chilli's Grill & Bar
07.2015 - 09.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier Team Lead

McDonald's
05.2012 - 06.2015
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed refunds and exchanges in accordance with company policy.

Skills

  • ID Verification
  • Cash Register Operation
  • Product Recommendations
  • Payment Processing
  • Customer Service
  • Drawer balancing
  • Customer Assistance
  • Product restocking
  • Conflict Resolution
  • Payment Collection
  • Returns processing
  • Cash register systems
  • Sales expertise
  • Reports and documents
  • Point of Sale proficiency
  • Records Maintenance
  • Staff Training
  • Refund handling

Timeline

Cashier/cook

Jack in the Box
01.2023 - 05.2023

Server/cook

Olive Garden
11.2021 - 02.2023

Cashier

Food Town Grocery Stores
02.2018 - 11.2021

Server

Chilli's Grill & Bar
07.2015 - 09.2019

Cashier Team Lead

McDonald's
05.2012 - 06.2015

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Tanea Williams