Taneal Clark
La Mesa,CA
Summary
Courtesy Clerk bringing three years of experience in grocery sales. Knowledgeable about stocking procedures and customer service standards. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Highly effective at completing tasks quickly and with quality in mind. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers, as well as passion for improving service delivery, and exceeding expectations. Enhances customers experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Support Back of House colleague of four years in retail. Started as a Seasonal in Receiving before becoming a regular in late 2021 due to similar experience from previous job becoming a fast learner. Outstanding, reliable, and energetic mostly in Merchandising and Fulfillment. Mostly accomplished in Fulfillment to a fast paced position. Customers order on website or app, then be notified when the item is ready for pick-up in store or same day delivery. Order expected to be complete within one hour.
Hardworking individual available at least 32 hours per week, including weekends and evenings.
Overview
7
7
years of professional experience
Work History
Courtesy Clerk
Ralphs Grocery Store
06.2018 - 04.2021
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected and returned displays to promote sales.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Assisted customers with large purchases by carrying items to vehicles.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Restocked, arranged and organized merchandise in front of lanes to drive product sales.
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and housekeeping around the store.
- Stocked shelves and managed inventory.
- Collected more than six carts from parking lot daily and cleaned and dried soiled and wet carts.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Monitored safety and security concerns and reported to leadership for resolution.
Back of House Retail Team Member
Macys Department Store
08.2021 - Current
- Managed inventory levels, ensuring product availability and organization in stockroom.
- Operated POS systems for accurate transaction processing and customer service support.
- Coordinated merchandise stocking, maintaining store presentation standards and promotional displays.
- Assisted with training new team members on operational procedures and safety protocols.
- Collaborated with front-of-house staff to quickly fulfill customer requests and address any concerns.
- Expedited order fulfillment by effectively organizing products according to demand trends and seasonal fluctuations.
- Kept work areas neat, clean and free from debris.
- Reduced merchandise damage by implementing proper storage techniques and handling guidelines.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Supervised and trained new staff in performing census.
Fulfillment Associate
Macys Department Store
08.2021 - Current
- Streamlined order picking processes to enhance efficiency and reduce delivery times.
- Maintained inventory accuracy through regular cycle counting and stock management.
- Trained new associates on operational procedures and safety protocols effectively.
- Collaborated with team members to optimize workflow and meet daily fulfillment targets.
- Analyzed fulfillment metrics to identify areas for improvement in processing speed and accuracy.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Supervised and trained new staff in performing census.
Education
High School Diploma -
San Diego High School
San Diego, CA06-2013
Associate’s Degree - Graphic Design
San Diego City College
San Diego, CA06-2021
Skills
- Bagging Procedures
- Loading Merchandise
- Cart Returns
- Customer Assistance
- Product Restocking
- Receiving Support
- Making Bales
- Operate Manual Pallet Jack
- Efficient multitasking
- Loading and unloading
- Workplace cleanliness
- Shipping and receiving
- Merchandise handling
- Warehouse operations
- Maintaining equipment
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Cleaning and sanitizing
- Stocking
- Packing and shipping
- Pallet jack operation
- Self motivation
Timeline
Back of House Retail Team Member
Macys Department Store
08.2021 - Current
Fulfillment Associate
Macys Department Store
08.2021 - Current
Courtesy Clerk
Ralphs Grocery Store
06.2018 - 04.2021
High School Diploma -
San Diego High School
Associate’s Degree - Graphic Design
San Diego City College
Colleague of the Month
Macy's, Support Colleague of the Month, Merchandising, August 2022
Macy's, Support Colleague of the Month, Fulfillment, June 2024