Taneca Smith
Seagoville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
CUSTOMER SERVICE DSNP NAVIGATOR
UnitedHealth Group, UHG
10.2016 - Current
- Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include single point of contact while managing their health and well-being by guiding members through the complexities of the healthcare system.
- Maintained a high level of professionalism and calmness with members, even in high-stress situations.
- Remove any barriers the member may have that may prevent them from fully utilizing their benefits
- Schedule appointments
- Search and assign providers
INVENTORY AUDITOR
Sam's Club
11.2002 - 09.2016
- Facilitated daily, monthly, and quarterly physical inventory counts
- Organized and located merchandised
- Printed various tags and labels for all merchandise in store
- Contributed to team efforts by achieving desired results
- Investigated discrepancies with incoming and outgoing merchandise
- Provide accurate feedback on reports, followed up on all issues to ensure resolution with a timely manner.
- Physically counted inventory and updated information on the computer.
MEMBER SERVICES
Sam's Club
03.2000 - 03.2002
- Communicate and explain membership types, programs, and benefits to current and prospective members to assist with account decisions
- Encourage renewals and promote the value of Sam’s club products and services
- Operating cash registers, process members purchase, and assist in payments, returns and refunds
- Educate members on return policies.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Education
DIPOLMA - General Studies
Penn Foster Career School
Scranton, PASkills
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Policies and Procedures Adherence
- Organizational Skills
- Documentation and Reporting
- Critical Thinking
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- High-Volume Call Environments
- Issue and Complaint Resolution
- Livechat Messaging
- Customer Data Confidentiality
Timeline
CUSTOMER SERVICE DSNP NAVIGATOR
UnitedHealth Group, UHG
10.2016 - Current
INVENTORY AUDITOR
Sam's Club
11.2002 - 09.2016
MEMBER SERVICES
Sam's Club
03.2000 - 03.2002
DIPOLMA - General Studies
Penn Foster Career School
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