Tanece Carr
El Paso,TX
Summary
Dynamic and results-driven professional with a proven track record at KECH Co, excelling in customer service and problem-solving. Leveraged active listening and CRM expertise to enhance customer satisfaction and achieve monthly sales targets consistently. Demonstrated exceptional computer proficiency and critical thinking, fostering significant improvements in customer relationship management and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
KECH Co
10.2022 - Current
- Answered more than 50 calls each day, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, regarding loan discharge, forgiveness, cancellation, and loan management and student account issues, ensuring proper follow-up and resolution of issues.
Instacart Shopper
Instacart
02.2021 - 12.2022
- Handled complex transactions accurately, processing payments securely using th Instacart platform.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns and issues.
Childcare Lead Teacher
City SchoolHouse
01.2022 - 06.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through Christ-based structured activities and positive reinforcement techniques.
- Enhanced learning experiences by incorporating specialized Montessori-themed tools and resources tailored to the needs of special education students.
Private Child Caregiver
Family Tree Care Services
01.2020 - 03.2021
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Utilized effective time management skills to balance multiple caregiving responsibilities while maintaining a clean, organized living space.
- Cultivated strong relationships with parents, providing regular updates on their child''s progress and wellbeing.
Lead Teacher
Ready Set Grow Childcare Center
06.2020 - 12.2020
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Receptionist
Indiana University- Southeast
08.2016 - 01.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Sales Associate
Improveit Home Remodeling
05.2015 - 09.2016
- Execute dynamic sales presentations, aligning our educational and customer-centric content and proposed services options aligned to customers’ goals and budgets.
- Manage customer relationships from sale to installation and onto continual referrals, ensuring they have a 5-star experience throughout.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - General
05.2020
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Critical Thinking
- Call center experience
- Money handling abilities
- Customer Relationship Management (CRM)
- Call Management
Timeline
Customer Service Representative - KECH Co
10.2022 - Current
Childcare Lead Teacher - City SchoolHouse
01.2022 - 06.2022
Instacart Shopper - Instacart
02.2021 - 12.2022
Lead Teacher - Ready Set Grow Childcare Center
06.2020 - 12.2020
Private Child Caregiver - Family Tree Care Services
01.2020 - 03.2021
Receptionist - Indiana University- Southeast
08.2016 - 01.2017
Sales Associate - Improveit Home Remodeling
05.2015 - 09.2016
Jefferson Community And Technical College - Associate of Arts, General
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