Tanecia Thompson
Hutto,TX
Summary
Dynamic customer service leader with a proven track record at Walmart, enhancing client satisfaction through innovative training and process improvements. Skilled in data analysis and effective communication, I excel in mentoring teams and driving performance improvements, fostering a culture of collaboration and continuous growth.
Outgoing, with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Senior Coordinator Customer Service
Walmart
06.2020 - Current
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Developed training materials for new team members, improving onboarding efficiency.
- Implemented process improvements that streamlined communication between departments.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Mentored junior staff in best practices for conflict resolution and problem-solving.
- Kept high average of performance evaluations.
Team Lead
Arby's Restaurant
02.2010 - 06.2019
- Directed daily operations to optimize team performance and customer satisfaction.
- Mentored staff to enhance skills and foster a collaborative work environment.
- Implemented training programs to improve employee efficiency and service quality.
- Coordinated inventory management processes to minimize waste and ensure product availability.
- Developed strategies to improve operational workflows and reduce wait times for customers.
- Ensured compliance with health and safety regulations through regular inspections and staff training.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Woodland High School
Cartersville, GASkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Relationship building
- Phone and email etiquette
- Team management
- Data entry
- Handling complaints
- Leadership development
- Self motivation
- Coaching and mentoring
- Goal setting
- Adaptability
- Continuous improvement
- Problem-solving aptitude
- Performance improvement
- Data analysis
- Staff training
- Microsoft office
Timeline
Senior Coordinator Customer Service
Walmart
06.2020 - Current
Team Lead
Arby's Restaurant
02.2010 - 06.2019
High School Diploma -
Woodland High School