Summary
Overview
Work History
Education
Skills
Operating Systems
Certification
Clearance
Timeline
Generic

Taneea Shaw

Gambrills,MD

Summary

Experienced IT professional with expertise in network management, troubleshooting, and systems support in secure environments (SIPRNet, NIPRNET). Strong background in maintaining high-performance communications systems, including videoconferencing and secure networks. Adept at diagnosing complex technical issues, performing root-cause analysis, and leading incident response efforts. Actively pursuing a transition to cybersecurity, bringing hands-on experience in network security, risk management, and securing mission-critical systems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Audio Visual /Video Teleconference Administrator

Belcan Government Solutions
Andrews Airforce Base, MD
05.2024 - Current
  • Designed and maintained IP address schemes for all assigned networks, ensuring optimal performance and security in compliance with government standards
  • Assessed and classified network faults reported by customers or performance tools, ensuring timely resolution and maintaining system security
  • Collaborated with senior military officials to deliver tailored sustainment support for VTC, ensuring secure communications during national emergencies and contingency operations
  • Performed network security troubleshooting, resolving hardware/software vulnerabilities and ensuring the security of videoconferencing systems (Cisco Tandberg) and network infrastructures
  • Test, configure, and troubleshoot IP addresses and ISDN networks to support videoconferencing and audiovisual equipment functionality
  • Managed secure communications for Crisis Action Teams, ensuring continuous operation of critical systems (including SIPRNet) in high-stakes environments
  • Granted DISA administrator privileges for SIPRNet and NIPRNet systems, overseeing configuration, troubleshooting, and security updates in line with DISA security protocols and compliance guidelines

Technical Support Manager

A-Safe Inc
Elkridge, MD
09.2019 - 05.2024
  • Led troubleshooting efforts for tier 1 issues, with a focus on diagnosing network security and system integrity issues
  • Monitored, trained and reported on key performance indicators (KPIs), ensuring quality service from the team to create great customer satisfaction resulting in returning clients
  • Attend meetings with IT team to discuss recurring technical issues, improving resolution speed by 35% by integrating solutions into knowledge base
  • Increased operational work flow by conducting regular system patching and updates to secure systems against known vulnerabilities
  • Collaborate with technical teams, developing the user interface, which includes debugging, troubleshooting, unit testing, and backend and frontend development decreasing quote delay and errors by 28%

Technical Support Engineer

A-Safe Inc
Elkridge, MD
11.2016 - 09.2019
  • Read and Configure AutoCAD files/drawings from clients creating a great repour and understanding on what is needed
  • Increased the safety use of our products by 50% by analyzing blueprints and plans to ensure product recommendations followed OSHA standards
  • Improved customer service by responding to clients’ technical questions or concerns
  • Provide feedback for software engineers by activating and testing out new systems needed to create proposals for clients
  • Monitor inventory while making sure all work complies with relevant codes and regulations
  • Configure security updates on network servers

Senior Coordinator / Senior Sales Coordinator

Capital One Bank
Laurel, MD
04.2014 - 11.2016
  • Provide information to internal and external clients
  • Execute customer requests including updating information, troubleshooting problems, updating username/passwords for online accounts, and processing payments
  • Educate customers on how to get the most out of available products and services and use available tools to avoid potential future problems
  • Reduce fraud by 12% by maintaining awareness of security and regulatory guidelines to remain compliant to relevant policies and procedures
  • View confidential and sensitive materials and information while maintaining complete confidentiality
  • Review loan documentation to appropriately input collateral, document and related party data into loan accounting systems
  • Perform follow-ups on outstanding documents and expectations, to include verifying original documentation and document recordation
  • Identify opportunities to improve processes to increase control and efficiency

Education

Graphic Design -

Art Institute of Washington
01.2011

Skills

  • Excellent communication, both technical and non-technical
  • Incident response, security monitoring, vulnerability assessments
  • Time management, prioritization, multitasking, with attention to detail
  • Network security, risk management, and firewall configurations
  • Network protocols (TCP/IP, DNS, DHCP, SNMP, HTTP/S)
  • Active Directory and Group Policy Management
  • Transferable adaptability skills
  • Team leadership, collaboration, and mentoring
  • Systems administration: Windows

Operating Systems

  • Windows server/desktop
  • IOS/MAC/Android
  • CentOS/ Linux Mint
  • NIPRNET and SIPRNET Networks
  • Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook)
  • ServiceNow Ticketing System
  • DISA (Defense Information Systems Agency)

Certification

  • CompTIA Security+ (SY0-601), May 2023
  • Currently pursuing: CompTIA Cybersecurity Analyst (CySA+), May 2025
  • Autodesk Certified Professional AutoCAD, 2016

Clearance

Top Secret

Timeline

Audio Visual /Video Teleconference Administrator

Belcan Government Solutions
05.2024 - Current

Technical Support Manager

A-Safe Inc
09.2019 - 05.2024

Technical Support Engineer

A-Safe Inc
11.2016 - 09.2019

Senior Coordinator / Senior Sales Coordinator

Capital One Bank
04.2014 - 11.2016

Graphic Design -

Art Institute of Washington

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Taneea Shaw