Taneeka Adams
office manager
Greenbelt,MD
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Ursula Poydras MD LLC through exceptional office management and patient care coordination. Skilled in clinical documentation and fostering trust, demonstrating a strong work ethic and reliability. Achieved significant reductions in client complaints by prioritizing high-quality standards and effective communication.
Overview
25
25
years of professional experience
Work History
Cleaning Contractor
Miss T Cleaning LLC
03.2018 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Office Manager
Ursula Poydras MD LLC
01.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
Ursula Poydras MD LLC
09.1999 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assisting, Phlebotomy
Applied Career Training
Arlington, VA06.1999
High School Diploma -
Theodore Roosevelt High School
Washington, DC06.1995
Skills
- Strong Work Ethic
- Motivation and Initiative
- Reliability and punctuality
- Professional Appearance
- Customer Service
- Flexible Schedule
- Office Management
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Clerical Support
- Scheduling
- Employee Supervision
- Medical Terminology
- Vital Sign Monitoring
- Clinical
- Phlebotomy
- Procedure Assistance
- Phlebotomy Techniques
- Laboratory Specimen Collection
- Insurance Verification
- Appointment Setting
- Patient Care Coordination
- Commercial cleaning proficiency
- Administration and Operations
- Human Resources
Timeline
Cleaning Contractor
Miss T Cleaning LLC
03.2018 - Current
Office Manager
Ursula Poydras MD LLC
01.2015 - Current
Medical Assistant
Ursula Poydras MD LLC
09.1999 - Current
Medical Assisting, Phlebotomy
Applied Career Training
High School Diploma -
Theodore Roosevelt High School
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