Taneema Chowdhury
Everett,WASHINGTON
Summary
Experienced professional with over 12 years in the IT industry and several years in customer service, bringing strong communication, organizational, and problem-solving skills to business operations. Proactive, approachable, and detail-oriented, with a proven ability to manage multiple tasks efficiently while creating a welcoming environment. Eager to learn, adaptable, and committed to providing excellent service to clients and colleagues alike.
Overview
18
18
years of professional experience
Work History
IT Consultant
Fortune 500
01.2012 - 01.2024
- Served as an SAP SD IT Consultant supporting Fortune 500 clients in designing, developing, and implementing tailored enterprise systems by collaborating closely with stakeholders to deliver scalable and efficient technology solutions.
- Gather and analyze business requirements related to sales, distribution, and billing processes.
- Design, Configure& implement SAP SD modules including sales orders, pricing, shipping, billing, and credit management.
- Customize solutions to meet specific client needs and optimize end-to-end sales processes.
- Provide day-to-day support and issue resolution for related problems.
- Perform root cause analysis and implement long-term fixes.
- Ensure solutions are thoroughly tested and validated before deployment.
- Create user manuals, training materials, and deliver end-user training sessions.
- Collaborate with project teams, developers, and business users.
- Analyze existing processes and identify opportunities for automation and optimization.
- Recommend best practices in sales and distribution management using SAP SD.
- Ensure compliance with company policies, SOX, and other regulatory standards.
- Maintain proper documentation of changes, configurations, and business processes.
- Designed, implemented, and supported EDI solutions to facilitate seamless electronic communication between business partners ensuring EDI compliance, data accuracy, and timely transmission across supply chain.
- Developed and maintained EDI maps and transactions (e.g., 850, 810, 856) using industry standards like ANSI X12 or EDIFACT.
- Collaborated with internal teams and external partners to onboard trading partners and troubleshoot integration issues.
- Led SAP projects including scope definition, timelines and managed change control, training, and post-implementation support to ensure smooth adoption and process continuity
- Coordinated cross-functional teams and stakeholders to ensure timely delivery of project milestones.
- Tracked project progress using tools like MS Project and Jira ensuring deliverables were met on schedule.
Office Registrar Assistant
Wayne State University – Business Administration Registrar Office
01.2010 - 01.2011
- Provided administrative support to the Registrar’s Office, maintaining and organizing student records with accuracy and confidentiality.
- Maintain, update, and organize student academic records and personal information
- Ensure accuracy and confidentiality of all student files in physical and digital formats.
- Assist with day-to-day administrative tasks such as filing, scanning, and data entry
- Prepare official documents, transcripts, enrollment verifications, and certificates.
- Respond to student, faculty, and staff inquiries via email, phone, and in-person.
- Liaise with academic departments and administrative offices to resolve student record issues and support the registrar with events.
- Generate routine reports and assist in compiling data for audits and for internal use.
Customer Service Officer
Brac Bank Ltd.
Dhaka, Bangladesh
01.2007 - 01.2008
- Responsible for delivering customer service while promoting and selling banking products and services to meet branch sales targets and enhance client relationships.
- Address customer inquiries, resolve complaints, and provide accurate information about products and services.
- Guide customers through banking processes such as account openings, deposits, withdrawals, and loan applications tailored to their financial needs.
- Assist customers with managing their accounts, including updating information and resolving discrepancies.
- Support branch sales targets by identifying opportunities to cross-sell and upsell relevant products and services.
- Ensure all transactions comply with regulatory requirements.
- Verify customer documentation to prevent fraud and maintain security standards.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Support team members and contribute to a collaborative work environment.
- Stay updated on bank policies, products, and services through continuous learning.
- Participate in training sessions to enhance customer service and sales skills.
Customer Service Intern
Standard Chartered Bank
Dhaka, Bangladesh
01.2006 - 01.2007
- Provided high-quality customer service by addressing client needs, resolving inquiries, and facilitating smooth banking transactions to ensure customer satisfaction and loyalty.
- Assisted front-desk staff in handling customer inquiries and directing clients to appropriate services.
- Supported administrative tasks including data entry, filing, and document verification.
- Observed banking transactions and learned about account opening and compliance procedures.
- Helped prepare promotional materials and maintain customer records.
- Participated in team meetings and training sessions to enhance customer service skills.
Education
Masters of Business Administration -
Wayne State University
Detroit, MI01.2011
Bachelors of Business Administration -
North South University
Dhaka, Bangladesh01.2007
Skills
- Microsoft Office
- Systems architecture analysis
- IT change management
- SAP analyst
- EDI Specialist
- SQL
Timeline
IT Consultant
Fortune 500
01.2012 - 01.2024
Office Registrar Assistant
Wayne State University – Business Administration Registrar Office
01.2010 - 01.2011
Customer Service Officer
Brac Bank Ltd.
01.2007 - 01.2008
Customer Service Intern
Standard Chartered Bank
01.2006 - 01.2007
Masters of Business Administration -
Wayne State University
Bachelors of Business Administration -
North South University