- Fundraising Events
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- Volunteering for community initiatives to give back to local communities and make a positive impact
- DIY and Home Improvement
Taneequa Baker
Suffolk,VA
Summary
Experienced operations professional with a strong aptitude for excelling in operational and clerical environments. Demonstrated track record of optimizing workflows and providing comprehensive support to administrative functions. Collaborative team player who thrives in dynamic settings and readily adapts to evolving demands. Recognized for exceptional accuracy in data management and a proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Operations Clerk
Quality Custom Distribution
04.2022 - Current
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Supported dairy inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Personal Digital Shopper
Walmart
10.2018 - 02.2022
- Executed department merchandizing and operational functions
- Utilized necessary machinery to complete transactions
- Met goals as set by self and management to complete assigned tasks in a timely manner
- Provided quality customer service to customers and resolved customer service issues and complaints
- Addressed customer questions and tracked routine inquiries for corporate level resolutions
- Assisted team members with general support around facility
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Assistant Manager
Acceptance Now
10.2020 - 08.2021
- Determined price schedules and discount rates
- Monitored customer preferences to determine focus of sales efforts
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Directed, coordinated, and reviewed activities in sales and service accounting and record-keeping, and in receiving and shipping operations
- Confirmed customer identification collect money and obtain customer signatures on lease agreements, reviewed and closed lease agreements
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Burger King
02.2015 - 10.2020
- Trained and mentored employees on workplace safety practice
- Interviewed and hired new employees; conducted exit interviews to ensure satisfaction with the workplace
- Directed and setup the orientation process to assist with proper training
- Compiled inventory information and record profit and loss
- Scheduled employees to ensure coverage needed is provided
- Assisted employees and consumers with conflict resolution to ensure satisfaction within the restaurant
Education
High School Diploma -
Lakeland High School
Suffolk, VA06.2011
Skills
- Customer service experience
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Scheduling appointments
- Analytical skills
- Conflict resolution skills
- Written communication
- Verbal communication
- Time management
- Organizational skills
- Attention to detail
- Task management
- Microsoft Office Applications
- Internet-based Applications
- Filing systems
- Maintaining records
- Efficiency optimization
Interests
Timeline
Operations Clerk
Quality Custom Distribution
04.2022 - Current
Assistant Manager
Acceptance Now
10.2020 - 08.2021
Personal Digital Shopper
Walmart
10.2018 - 02.2022
Assistant Manager
Burger King
02.2015 - 10.2020
High School Diploma -
Lakeland High School
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