Taneequa Hamilton
Summary
Professional and determined individual with extensive knowledge in Contact Call center operations, administrative and Human Resources Support, functioning in diverse, challenging and fast paced environments.
Overview
14
14
years of professional experience
Work History
CL Claims Generalist
Progressive Insurance
05.2023 - Current
- Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensure that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair
- Utilize basic commercial investigative processes to interview, collect and document information from customers, agents, witnesses, police reports, etc
- Interpret policies and analyze information gathered to determine course of action
- Ensure that all damage is consistent with the report of the accident
- Negotiate with customers and claimant carriers when claims cannot be settled in full
- Recognize applicable exposures and endorsements
- Refer questionable claims for further investigation
- Make liability decisions and sets up subrogation when appropriate
- Manage claims inventory workload which includes paperwork associated to claim, diaries, mail, phones, and issues payments as needed.
Commercial Lines Specialist
Progressive Insurance
02.2022 - 05.2023
- Provided policy service and support to Agents and Commercial business owners
- Identified the customer's motive for calling and understands the customer's insurance needs
- Processed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems
- Advocated for and educated customer and agents on Progressive's products and services
- Used software applications to track, gather information, and answer inquiries
- Handled inquiries and transactions for single or multiple lines of business
- Remained current on products, services, and procedures.
Supervisor
GDIT- Medicare
Hattiesburg, MS
02.2018 - 02.2022
- Supervised an on-site Customer Service Call Center with a team size up to 20 specialists
- Ensured productivity, quality, and timeliness of work in the completion of assigned projects and departmental goals
- Conducted regular coaching and feedback sessions with team members, and when necessary, prepared and delivered disciplinary actions and recommended termination
- Reviewed CSR’s timecards for accuracy before submitting to payroll to process
- Adhered to and supported service level metrics that included schedule adherence, average handle time, response accuracy, and quality metrics
- Assisted with or conducted training to keep team updated on changes and ensure all required training was completed
- Responsible for assisting Medicare Analyst with recovering funds owed to the government.
HR/Payroll Admin
Care Center of Laurel
Laurel, MS
09.2016 - 02.2018
- Scheduled interviews, orientated, and processed new employee information into Kronos Workforce Ready system
- Worked with administrator and D.O.N to ensure proper staffing
- Provided Human Resources support to over 130 employees including Leadership
- Experienced with fingerprinting employees to run background check
- Confirmed, verified, and maintained license and eligibility of nursing staff
- Tracked and corrected employee's time via Kronos Timekeeping system daily
- Facilitated department head meetings, employee training, and communicate policy changes
- Processed payroll bi-weekly for over 130 employees
- Provided administrative support to Administrator and Department Heads when needed
- Reconciled Monthly Blue Cross Blue Shield Insurance
- Assisted employees with filing Workmen Comp claims and FMLA
- Compiled daily, weekly, and monthly staffing reports for Administrator
- Tracked and filed Nursing License, TB skin test, and CPR records.
HR Coordinator I
Walmart Corp Office
Hattiesburg, MS
03.2010 - 09.2016
- Supported facility HR with hiring, training, and developing associates
- Processed biweekly payroll and time corrections
- Submitted insurance information to Blue Cross Blue Shield for processing
- Compiled daily, weekly, and monthly reports as needed
- Assisted employees with filing Workmen Comp claims and FMLA
- Processed and verified background information via E-Verify and other internal systems
- Communicated directly with Market, Divisional and Regional managers to resolve escalated issues
- Conducted administrative duties by researching and answering associate and customer questions regarding general HR issues
- Completed Special Projects as assigned and meet deadlines set regarding payroll, scheduling, and compliance issues in accordance with local, state, and federal laws and regulations
- Proficient in systems such as: Microsoft Outlook, Microsoft Word, PowerPoint, Excel, Kronos timekeeping and Workforce Ready, and HOST
- Supported associates and management with accessing and troubleshooting internal systems and databases
- Organized and managed sensitive and highly confidential investigative documents.
Education
Certification in Human Resources Management -
American Public University
05.2014
Studied Business Management -
William Carey College
05.2011
Skills
- Training and mentoring
- Team Building
- Business Administration
- Onboarding and Orientation
- Multitasking and Prioritization
- Customer Retention Strategies
- Claims Investigation
- Insurance knowledge
- Confidentiality
- Deadline-oriented
- Legal Compliance
Timeline
CL Claims Generalist
Progressive Insurance
05.2023 - Current
Commercial Lines Specialist
Progressive Insurance
02.2022 - 05.2023
Supervisor
GDIT- Medicare
02.2018 - 02.2022
HR/Payroll Admin
Care Center of Laurel
09.2016 - 02.2018
HR Coordinator I
Walmart Corp Office
03.2010 - 09.2016
Certification in Human Resources Management -
American Public University
Studied Business Management -
William Carey College
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