Taneesha Brooks
Chicago,IL
Summary
Detail-oriented operations professional with 3+ years of experience managing high-volume records, data verification, and compliance-driven workflows in regulated environments. Skilled in records tracking, data accuracy, and document management within internal database systems. Proven ability to maintain confidential information, perform detailed file research, and support operational reporting while meeting strict productivity and quality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transaction Specialist II - Banking Operations
JPMorgan Chase
09.2022 - Current
- Process and verify high-volume financial records while maintaining strict accuracy and compliance standards
- Research and analyze transaction data to identify discrepancies and resolve record exceptions
- Maintain and update internal databases to ensure accurate documentation of financial records
- Track and manage confidential records in accordance with regulatory and internal control requirements
- Collaborate with internal teams to resolve operational issues and support workflow efficiency
- Consistently meet SLA and productivity benchmarks in a high-volume operations environment
- Promoted from temporary to full-time based on reliability and performance
Operations Coordinator Part-time
Sire Estates LLC
02.2022 - Current
- Maintain operational records, databases, and contact lists across multiple properties and vendors
- Track and organize property records and documentation to ensure accurate information management
- Conduct research to identify property owners and maintain organized prospect records
- Verify data accuracy and update internal systems to maintain reliable operational records
- Prepare reports and workflow trackers to support business operations and decision-making
Customer Service Representative
Working Solutions
09.2021 - 01.2022
- Maintained accurate customer records while verifying sensitive personal information
- Documented customer interactions and updated internal systems with accurate information
- Demonstrated strong communication skills while managing high-volume service requests
Specimen Processor
IDEXX
08.2020 - 01.2021
- Processed and documented incoming laboratory specimens from veterinary clinics
- Verified specimen labeling, documentation, and tracking information for accuracy
- Maintained organized records to ensure proper routing and compliance with lab procedures
Education
High School Diploma -
High School Coursework
Chicago, IL2010
Skills
- File tracking
- Records inventory
- Document indexing
- File organization
- Records retention support
- Data validation
- Records documentation
Records Management Skills
Technical Skills
- Microsoft Excel
- Database systems
- Records tracking systems
- Microsoft Office Suite
- Records auditing
- Data accuracy
- Workflow management
- Confidential records handling
Operational Skills
Certification
- Certified Nursing Assistant - Best Step Academy 3/2019 (inactive)
- Healthcare Career Program Certificate - Computer Systems Institute 1/2011-09/2011
Additional Experience
Plymouth Place
(01/2020 -08/2020)
CNA/House Keeper
- Providing a thoroughly clean environment on a daily basis
- Assist the nurse with task that include daily vitals, monitoring Residents wellbeing and behavior changes.
- Daily cleaning/disinfecting residents rooms.
Brett Anthony Foods
(2017-2019 / 2014-2015)
Production Associate
- Sorted, packed, and scanned high-volume materials in a fast-paced environment.
- Operated machinery systems to track , seal and xray products.
- Followed strict production and quality procedures.
Blistex
(09-2016 - 05-2017)
Packer
- Folded and packed products, prepared shippers, and checked items for quality.
Dhs Rehabilitation Dept
(01-2017 - 11-2019)
Personal Assistant
- Monitoring the wellbeing of the Customer in home, while Providing a safe and clean environment.
Timeline
Transaction Specialist II - Banking Operations
JPMorgan Chase
09.2022 - Current
Operations Coordinator Part-time
Sire Estates LLC
02.2022 - Current
Customer Service Representative
Working Solutions
09.2021 - 01.2022
Specimen Processor
IDEXX
08.2020 - 01.2021
High School Diploma -
High School Coursework