Dynamic healthcare professional with over 20 years of experience in multidisciplinary team environments. Proven track record of enhancing patient care and operational efficiency in hospital settings by effectively collaborating with attendings, residents, RNs, and MAs. Core competencies include patient advocacy, clinical support, and office management. Committed to continuing professional development to further improve healthcare delivery.
Overview
25
25
years of professional experience
Work History
Administrative Coordinator
Johns Hopkins Bayview Medical
Baltimore, MD
09.2019 - Current
Provides training to newly joined staff.
Coordinates and manages meetings, travel arrangements, and appointments; also maintains calendar book and updates CV regularly.
Schedule new and reschedule appointments, medical examinations, consults, procedures, and resolve any scheduling conflicts in timely manner to avoid disruptions in physician workflow
Oversee two medical practices, check/respond to Epic and email messages, medical record management, referrals, pre-certifications/prior authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, and Internet Savvy, QGenda, and Concur
Complete and type correspondence letters, forms (all forms including disability and authorization for prescriptions), and surgical/procedure letters and instructions
Schedule Surgical Procedures
Processed and managed travel reimbursement requests.
Attend meetings, perform administrative duties and credentialing, and provide excellent customer service.
Secretary
Johns Hopkins Bayview Medical
Baltimore, MD
09.2019 - 03.2023
Managed office operations in supervisor's absence.
Trains New Employees
Coordinate and manage meeting, travel, and appointment schedules; update calendars and CV regularly.
Schedule new and reschedule appointments, medical examinations, consults, procedures, and resolve any scheduling conflicts in timely manner to avoid disruptions in physician workflow
Oversees two medical practices, check/respond to Epic and email messages, medical record management, referrals, pre-certifications/prior authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, and Internet Savvy; Knowledge of QGenda
Complete and type correspondence letters, forms (all forms including disability and authorization for prescriptions), and surgical/procedure letters and instructions
Provided top-notch customer service while conducting meetings and performing admin duties.
Administrative Assistant
Johns Hopkins Intrastaff
Baltimore, MD
07.2019 - 09.2019
Scheduled, confirmed, and cancelled meetings/travel/appointments; maintain appointment calendar book; maintain and update CV; direct phone calls; take accurate messages, and provide customer service
Oversee medical practices, dictations (making sure dictations are prompt and errors corrected), check requests, new patient registrations, emailing (messages and prescriptions), medical record management, referrals, pre-certifications/prior authorizations, authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), consultations, pulling charts, making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, PowerPoint, and Internet Savvy
Complete and type correspondence letters, reports, agendas, minutes, forms (all forms including disability and home care services), and memos
Attend meetings, perform administrative duties and credentialing, and provide excellent customer service
Care Management Assistant II
Johns Hopkins Intrastaff
Baltimore, MD
04.2019 - 07.2019
Collaborates/Rounds with the social workers, case managers, physicians, peer recovery team, and community health worker to facilitate appropriate placement in rehabilitation facilities or other alternate level of care
Works directly with the patient and family to ensure that any post discharge appointments will meet the clinical needs as directed by the provider, social worker, or case manager, and fit into the patient/family's schedule
Arrange transportation in accordance with the transition plan
Verify demographics and insurance benefits for coverage of care
Update patient information in epic
Document progress/telephone note in patient chart
Excellent Customer Service
Home Care Coordinator Assistant
Johns Hopkins Intrastaff
Baltimore, MD
10.2018 - 03.2019
Creates and revises systems and procedures by analyzing operating practices;
Resolves administrative problems by analyzing information; identifying and communication solutions;
Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations
Provides information by answering questions and requests
Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities and determining continuing needs; Accomplishes department and organization objectives by completing related results as needed
Ability to plan, organize, complete, and manage programs in the most efficient manner
Answers multi-line phones, schedule, confirm, and cancel appointments and meetings
Assist home care coordinators in arranging home care for patients discharging from hospital or outpatient clinic
Collaborate with interdisciplinary team for safe discharge planning
Arrange home health services for home, hospice, and clinic patients
Arrange and order infusion therapy, home care therapy, and durable medical equipment
Verify insurance benefits for coverage of care
Write contracts between hospitals, home care agencies, and durable medical equipment agencies (Letter of Agreements)
Attend meetings and performed administrative duties; send out daily coverage emails for home care group
Data Entry and Excellent Customer Service
Administrative Assistant
Sinai Hospital
Baltimore, MD
10.2014 - 02.2015
Coordinates and manages meetings, travel arrangements, and appointments; also maintains calendar book and updates CV regularly.
Schedule new and reschedule appointments, medical examinations, consults, procedures, and resolve any scheduling conflicts in timely manner to avoid disruptions in physician workflow
Oversee two medical practices, check/respond to Epic and email messages, medical record management, referrals, pre-certifications/prior authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, and Internet Savvy, QGenda, and Concur
Complete and type correspondence letters, forms (all forms including disability and authorization for prescriptions), and surgical/procedure letters and instructions
Schedule Surgical Procedures
Processed and managed travel reimbursement requests.
Attend meetings, perform administrative duties and credentials, and provide excellent customer service.
EDITDELETEMOVE
Medical Administrative Assistant
Mount Sinai Hospital
New York
10.2007 - 10.2013
Managed office operations in supervisor's absence.
Trains New Employees
Coordinate and manage meeting, travel, and appointment schedules; update calendars and CV regularly.
Schedule new and reschedule appointments, medical examinations, consults, procedures, and resolve any scheduling conflicts in timely manner to avoid disruptions in physician workflow
Oversees two medical practices, check/respond to Epic and email messages, medical record management, referrals, pre-certifications/prior authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, and Internet Savvy; Knowledge of QGenda
Complete and type correspondence letters, forms (all forms including disability and authorization for prescriptions), and surgical/procedure letters and instructions
Provided top-notch customer service while conducting meetings and performing admin duties.
Medical Administrative Assistant II
Beth Israel and Cornel Rogosin Institute
New York
04.2000 - 10.2007
Coordinate and manage meeting, travel, and appointment schedules; update calendars and CV regularly.
Schedule new and reschedule appointments, medical examinations, consults, procedures, and resolve any scheduling conflicts in timely manner to avoid disruptions in physician workflow
Oversees two medical practices, check/respond to Epic and email messages, medical record management, referrals, pre-certifications/prior authorizations, handling of Biopsy and Blood work/Pharmacy prescriptions (written, calling in/mail prescriptions), making sure all charts are up-to-date with progress and doctor notes, lab results, and all new information concerning patients, coverage for other private practices, inventory, xeroxing, and faxing
Epic, Excel, Windows XP, Word, Microsoft Outlook, and Internet Savvy; Knowledge of QGenda
Complete and type correspondence letters, forms (all forms including disability and authorization for prescriptions), and surgical/procedure letters and instructions
Provided top-notch customer service while conducting meetings and performing admin duties.