Tanei Brown
Milwaukee,WI
Summary
Developed leadership, communication, and problem-solving skills in fast-paced environment. Looking to transition into new field where these skills can drive team success and improve operational efficiency. Dedicated to bringing positive impact through effective management and customer-centric strategies.
Overview
9
9
years of professional experience
Work History
Patient Registration
Children’s Hospital of Wisconsin
08.2024 - Current
- Welcome and initiate contact with patient families to obtain necessary registration and insurance information
- Register patients by following established department guidelines
- Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors
Call Center Agent
Versiti Blood Center
01.2022 - 08.2024
- Responsible for handling over the phone interactions with the goal of providing exceptional service to donors
- Provide compelling messages to donors to influence blood donation
- Provide blood donation information and convert donor into appropriate donation type based on donor eligibility
- Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
- Demonstrate helping to save lives and make a difference
- Work to meet assigned productivity targets and performance goals, including service quality, compliance commitments and other deadlines
- Consistently maintain a high level of accuracy and speed
Call Center Rep
FIS
02.2019 - 12.2021
- Provides customer support by phone, email or instant message to consumers
- Serves as primary contact for inbound customer issues
- Escalates more technical product-related issues to the proper Product Support department
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
- Troubleshoots customer problems, identifies root cause of problem and uses tools and resources appropriately to determine how to resolve customer problems
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Updates customer information and ensures accurate entry of contact information
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
Kohls Department Store
06.2016 - 01.2019
- Build & strengthen customer loyalty by finding the right solutions for customers needs
- Take ownership of the customer experience to deliver positive outcomes
Education
HS Diploma -
Weslaco HighSchool
Weslaco, TX05.2016
Skills
- Phone contact handling
- Active listening
- Customer support
- Multitasking
- Prioritization
- Time management
- Communication
- Written skills
- Presentation skills
- Problem solving
- Leadership
- Analytical skills
- Efficiency
- Thoroughness
- Appointment scheduling
- Professionalism and ethics
- Medical terminology
- Data entry proficiency
- Computer proficiency
Timeline
Patient Registration
Children’s Hospital of Wisconsin
08.2024 - Current
Call Center Agent
Versiti Blood Center
01.2022 - 08.2024
Call Center Rep
FIS
02.2019 - 12.2021
Kohls Department Store
06.2016 - 01.2019
HS Diploma -
Weslaco HighSchool
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