Taneika BOLTON
Washington,D.C.
Summary
PROFESSIONAL SUMMARY To obtain an entry-level clerical position that will fully utilize my skills while providing an opportunity for professional growth. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ambassador Program
Mayor Muirel Bowser Covid, Far Southeast Family Strengthening Collaborative
Washington, United States
06.2021 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Contributed to social media content documenting brand's impact in on market.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved competitive brand placements at retail locations for existing and new products.
- Conducted field recruiting at industry events to expand brand presence.
- Provided customer service using extensive knowledge of [Product or Service].
- Researched issues of importance to multiple countries and collaborated with leaders to reach sustainable solutions.
- Greeted customers and clients to create welcoming atmosphere.
- Participated in pilot programs to test new technologies and strategies.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Retail Sales Associate & Cashier
Children’s Place
Oxon Hill, MD
11.2017 - 01.2018
- Liaised with customer while providing excellent customer service with floor sales and purchase selection.
- Ensured merchandise is neatly displayed, well stocked and correctly priced.
- Facilitated customer by completing purchases quickly, answering questions, and suggesting promotional items for purchase.
- Processed customer payments by cash, check and credit cards.
- Processed BOTUS orders.
- Assisted with stocking the inventory.
- Total purchases and apply sales discounts.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported efficient and timely replenishment of sales floor merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cleaning Specialist
FrankNFrank Cleaning Services, WDC
Washington, DC
12.2015 - 07.2016
- Cleaned houses using various chemicals and disinfectants.
- Vacuumed carpet and swept hard wood and tile floors.
- Scrubbed mildew and mold from bathroom surfaces.
- Wiped kitchen countertops and ovens.
- Dusted all wood furniture and shelves.
- Dusted and cleaned windows and glass entry doors.
- Wiped down appliances.
- FONT SIZE LINE SPACING12 pt SAVE &ExecutiveTEMPLATE NormalFORMATTING COLOR 9/15/2021 Finalize Resume.
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Completed routine floor stripping, sealing and finishing.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Security Guard
IPC Security
Washington, DC
04.2011 - 12.2011
- TERMS & CONDITIONS PRIVACY POLICY CONTACT US Washed baseboards, walls and ceiling fans.
- Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answered alarms and investigate disturbances.
- Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw entry and exit of up to 100\]]]]] employees and visitors daily.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Performed cash drops while maintaining security and control of drop box.
- Supervised creation and validation of anti-terrorism plans on all ships.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Cashier/Team Member
Pizza Hut
Washington, DC
03.2008 - 04.2011
- Provided excellence customer experience for patrons of Pizzahut.
- Prepared and served specialty pizza’s for customers quickly but carefully, to assure high quality and consistency by adhering to all recipe standards.
- Completed cash and credit card transactions accurately, and as quickly and efficiently as possible.
- Described and answered questions about the menu.
- Assisted with setup, cleanup, stock work and handling of food items.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained productive, efficient approach to all tasks.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Developed strong cooperative relationships with coworkers and managers.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
- Safely operated finishing tool to prepare products for inspections and packaging.
- Operated production machinery safely to reduce workplace accidents.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Lifted, stacked and transported boxes using hard cart and forklift.
- Operated register to process payments and collect cash payment for order totals.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Created appealing displays for routine arrangements and special promotions.
Administrative Assistant
Scientific and Commercial Systems Corp Falls Church
Maryland , VA
06.2008 - 09.2008
- Photocopied, faxed and performed other administrative duties as assigned by.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Access databases converting complex data into easy-to-interpret data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained staff directory and company policy handbook for human resources department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed research to collect and record industry data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Created PowerPoint presentations for business development purposes.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created detailed expense reports and requests for capital expenditures.
Education
Report Recertifiation Training Add a section Download [Copy of TANEIKA_BOLTON_Resume -
High School Diploma - undefined
Eastern Senior High School
06.2003
Skills
- Problem Solving
- Decision Making
- Persuasive Selling
- Product Research
- Employee Development
- Purchase Incentives
- Verbal and Written Communication
- Customer Engagement
- Critical Thinking
- Rapport Building
- Microsoft Office
- Customer Service
- Presentation Customization
- Workflow planning
- Staff Management
- Scheduling
- Documentation and control
- Strategic planning
- Presentation design
- Program Improvements
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Manadate Reporter Training Certification
Covid 19 training food handelers certificate
Food handelers Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Ambassador Program
Mayor Muirel Bowser Covid, Far Southeast Family Strengthening Collaborative
06.2021 - Current
Retail Sales Associate & Cashier
Children’s Place
11.2017 - 01.2018
Cleaning Specialist
FrankNFrank Cleaning Services, WDC
12.2015 - 07.2016
Security Guard
IPC Security
04.2011 - 12.2011
Administrative Assistant
Scientific and Commercial Systems Corp Falls Church
06.2008 - 09.2008
Cashier/Team Member
Pizza Hut
03.2008 - 04.2011
Report Recertifiation Training Add a section Download [Copy of TANEIKA_BOLTON_Resume -
High School Diploma - undefined
Eastern Senior High School
Similar Profiles
Bria WashingtonBria Washington
FRSP Case Manager at East River Strengthening CollaborativeFRSP Case Manager at East River Strengthening Collaborative
Kathryn LancasterKathryn Lancaster
Substitute Paraprofessional at Southeast Massachusetts Education CollaborativeSubstitute Paraprofessional at Southeast Massachusetts Education Collaborative
Pamela RobinsonPamela Robinson
Executive Director, Founder, Mental Wellness Director at Emerging HOPE Family Strengthening ProgramExecutive Director, Founder, Mental Wellness Director at Emerging HOPE Family Strengthening Program
Qadri QaasimQadri Qaasim
MBYLI Youth Leadership Institute at Summer Youth Program, Delta ProgramMBYLI Youth Leadership Institute at Summer Youth Program, Delta Program
Dahir HassanDahir Hassan
Upper Elementary School Math Special Education Teacher at DC Scholars Public Charter SchoolUpper Elementary School Math Special Education Teacher at DC Scholars Public Charter School