Taneika Hodges
Fernandina Beach
Summary
Dynamic Front Desk Agent with expertise in hospitality services at Home2 Suites by Hilton. Recognized for exceptional customer service and problem-solving skills, enhancing guest experiences and loyalty. Proficient in reservation systems and cash handling, consistently resolving issues to ensure satisfaction and repeat visits. Committed to delivering personalized attention and maintaining accurate records.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Home2 Suites by Hilton Hotel
08.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
Fernandina Beach High School
Fernandina Beach, FL05.2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Listening skills
- Guest accommodations
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
- Documentation
- File management
- Registration processing
- Registration
Timeline
Front Desk Agent
Home2 Suites by Hilton Hotel
08.2021 - Current
Fernandina Beach High School
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