Detailed professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self motivated and true team player.
Overview
4
4
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
CHIME SOLUTIONS
2021.11 - 2022.12
Verify member information and answer incoming calls
Provide assistance to providers by assisting with claim status, submitting
new claims
Provide benefit information, process payments
Educated members about billing and other helpful resources
Investigated and resolved member inquiries and complaints quickly
2
Assisted with web support
Patient Care Coordinator
Signature Women’s Healthcare
2021.07 - 2021.11
Greet patients, answer phone calls
Verify insurance, check patients in and out
Schedule appointments, make referrals
Acted as main point of contact for communication between patients,
doctors and hospital staff
Medical Assistant
Walmart Health
2020.11 - 2021.06
Check patients in and out
Schedule appointments, as well as process payments
Verify insurance and maintain confidentiality of patient data and health
information
Obtained patient medical history and medication information
Medical Assistant/ Medical Receptionist
2018.10 - 2020.10
Greet patients, verify insurance
Check patients in and out, process payments
Schedule appointments, make referrals, assist providers with patient care
Adhered to HIPAA guidelines to protect patient privacy
Organized charts and paperwork for office and patient needs
Helped patients complete necessary medical forms and documentation