TANEISHA GAYMON
PHILADELPHIA,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Collection Customer Service Representative
IRS
01.2022 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to taxpayers regarding delinquent situations such as balance due and/or missing returns issues
- Research and analyze available information to inform collection issues and determine correction actions
- Applying basic tax law, regulations, collection techniques and enforcement actions to inform and collect taxes and associated liabilities
- Educated Taxpayers on general tax information
- Documenting and researching accounts using system such as AMS, ACSWEB, IDRS, and IAT.
Customer Service Representative
Independence Blue Cross
08.2019 - 01.2022
- Assisting and identifying each caller need and/or problem to achieve customer satisfaction
- Research and analyze member information such as claims, benefits, and billing questions through various systems
- Document all interactions from members, providers, other insurance companies, and potential customers to track the nature of the call or any trending issues in a timely manner
- Assist members with online portal issues and/or questions
- Keeping up to date with current state mandates to provide exceptional customer service.
Member Service Representative
American Heritage Credit Union
07.2018 - 08.2019
- Balance cash, coins and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Recommend products and services to members and accurately explained details of services offered
- Assisting members with unique account problems
- Issue members debit cards, credit cards, and ATM cards
- Maintain cleanliness and presentation of member service area and marketing information
Contact Center Associate
DAVID’S BRIDAL
12.2017 - 07.2018
- Managing large amounts of inbound and outbound calls in a timely manner
- Keeping up to date records of each customer in our call center database called CRM
- Providing each client with informative information regarding products and services
- Assisting clients with online purchases and/or returns
- Identifying each client needs, clarifying information, and research every issue to provide solutions
- Managing various office systems depending on the client’s needs to keep the office flowing fluidly.
Education
ASSOICATE OF ARTS - Business Administration
STRAYER UNITVERSITY
03.2023
ASSOICATE OF ARTS - Business General
COMMUNITY COLLEGE OF PHILADELPHIA
05.2019
Skills
- Goal-Oriented
- Problem-solving skills
- Investigative abilities
- Understanding Customer Needs
- Verbal and written communication
- Proficient in Microsoft office including Word, Excel, and Powerpoint
Timeline
Collection Customer Service Representative
IRS
01.2022 - Current
Customer Service Representative
Independence Blue Cross
08.2019 - 01.2022
Member Service Representative
American Heritage Credit Union
07.2018 - 08.2019
Contact Center Associate
DAVID’S BRIDAL
12.2017 - 07.2018
ASSOICATE OF ARTS - Business Administration
STRAYER UNITVERSITY
ASSOICATE OF ARTS - Business General
COMMUNITY COLLEGE OF PHILADELPHIA
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