Taneisha Geralds-Glenn
Jonesboro,GA
Summary
As a leader, I prioritize building positive relationships, analytical problem-solving, and streamlining procedures. I'm quick and resourceful, ensuring efficient error resolution while adhering to company policies. My hard work and dedication at GXO have been recognized through multiple promotions, employee of the month awards, and two leadership awards during my tenure.
Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.
Overview
13
13
years of professional experience
Work History
Operation Supervisor
GXO Logistics
Union City, USA
03.2015 - 12.2022
- Managing all aspects of logistics including customer service, e-commerce, inbound (Including live unloads)/outbound (Including parcel and LTL- drop and live loads), inventory, quality, and safety
- Provide guidance on labor planning and attaining team goals across 2 shifts in an ever-changing, fast-paced environment
- Under my leadership in under 1 year 10 temp associates were promoted to leadership roles including 1 salaried supervisor, 2 leads, 3 Clerk III, and PIT II Operators
- Designed training matrix and SOPs, lean and safety programs for employees; improved productivity for new hires by 50%
- Developed employee work schedules and decreased employee turnover
- Managed a cross-functional team of 40+ in a lean and safety-based supply chain facility
- Collaborated with business development analyst and operations
- Monitor and report key performance indicators to ensure the team achieves and when possible, exceeds targets
- Implement new ways of leading and motivating employees to achieve cultural change and increase productivity
- Worked with the director of transportation to close process gaps in carrier communication
- Decrease the turnover of new hires due to increased volume by creating company morale through employee engagement
- Work with the corporate IT team to implement system updates
- Help increase order deliveries from 70% to 95% by implementing a new audit and loading process to catch errors and improve loading times
Medical Assistant/Phlebotomist
Optimum Endocrine Care
Chicago, USA
08.2009 - 01.2015
- Front Office: Appointment setting of patients (booking or cancellations), Fax off prescription refills, Usage of basics front office machinery, EMR, Hospital admissions, Filling, Responsible for office inventory, Scanning, Coding: CPT & ICD-9, Treatment Authorization Referrals, Receptionist and Phone Skills, EMR, Bookkeeping, and Basic Accounting
- Back Office: EKG, Venipuncture, Injections, Nstat nerve conducting test, and womb wrapping and cleaning
Education
Bachelors - Business Administration
Strayer University
Morrow, GA09.2024
Diploma - Medical
Everest College
Chicago, IL01.2009
Skills
- Risk Management
- Safety oversight
- Operations Management
- Team Training
- Warehouse Operations
- Management
- Delegation
- Technology
Timeline
Operation Supervisor
GXO Logistics
03.2015 - 12.2022
Medical Assistant/Phlebotomist
Optimum Endocrine Care
08.2009 - 01.2015
Bachelors - Business Administration
Strayer University
Diploma - Medical
Everest College
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