Taneisha Helm
Philadelphia
Summary
Results-driven and highly organized events manager with over ten years of experience in planning, coordinating, and executing successful corporate and social events. Known for exceptional attention to detail, excellent communication skills, and the ability to thrive in fast-paced, high-pressure environments. Adept at managing multiple projects simultaneously while maintaining strict timelines and budgets. Proven track record of exceeding client expectations and delivering memorable experiences.
Overview
13
13
years of professional experience
Work History
Facility Rentals and Event Coordinator
The Salvation Army Kroc Center
07.2023 - Current
- Greeted and assisted clients, providing a warm and professional first point of contact.
- Managed multi lines of communication via phone and email inquiries.
- Managed facility wide event logistics and operations.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Served as the primary point of contact for event clients, establishing positive relationships with clients, ensuring clear communication and successful event execution.
- Coordinated all aspects of facility rental requests and reservations, by meticulously monitoring scheduling, event calendars, contract preparation, and payment processing.
- Conducted pre-event walkthrough with clients and vendors to confirm setup requirements and compliance with safety protocols.
- Liaised with internal departments to coordinate necessary services (security, custodial, AV, etc.).
- Ensured adherence to facility use policies and promptly resolved any issues during event execution.
- Maintained accurate documentation of completed rental agreements, payment confirmation, post-event evaluations, and verified documentation.
- Conducted Administration briefing and debriefing - event analysis, identifying areas of improvement for future events.
- Generated weekly facility usage reports and submitted monthly projections and updates to leadership.
- Coordinated with the Finance Department to secure and track all incoming rental payments.
Office Manager
Amazing Care Home Health Services, LLC
01.2022 - 06.2023
- Lead event logistics management, including venue selection, negotiating contracts with vendors, managing a wide range of budgets, and coordinating seamless execution of event timelines for client generation, resulting in positive attendee feedback and an average event satisfaction rating of 4.8 out of 5
- Implement efficient office processes and procedures, including document management systems and workflow automation tools, resulting in a 53% increase in productivity and a reduction of administrative errors by 62%
- Supervise and train administrative staff, implementing performance tracking systems, conducting regular feedback sessions, and providing professional development opportunities
Director of Operations
JM Houses LLC
08.2019 - 01.2022
- Pioneered innovative event concepts, such as virtual property showcases, digital marketing campaigns, and interactive networking activities, resulting in increased attendee engagement and lead generation
- Organized and managed highly successful open house events, showcasing properties to potential buyers and generating leads.
Senior Customer Advocate
MedRisk
09.2015 - 08.2019
- Managed escalated customer issues with a proactive and solution-oriented approach, ensuring prompt resolution and customer satisfaction while maintaining the company's best interests
- Developed and implemented a comprehensive customer relationship management (CRM) strategy, resulting in a 48% increase in customer satisfaction and retention rates
- Coordinated and led regular cross-functional meetings to align strategies, share customer feedback, and implement actionable solutions, resulting in streamlined processes and enhanced overall customer experience
Customer Service Team Lead
Nutrisystem
08.2012 - 09.2015
- Organized and hosted customer appreciation events, webinars, and user conferences, fostering a sense of community and providing platforms for customers to connect, share best practices, and provide feedback
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Effectively communicated complex or sensitive information to customers, diffusing difficult situations and building trust through active listening, empathy, and clear and concise explanations
Education
Associate of Arts -
Community College of Philadelphia
Philadelphia, PAAssociate of Science - License Practical Nursing
Jersey College School of Nursing
Teterboro, NJSkills
- Articulate Communication
- Budget Management
- Event Marketing and Promotion
- Crisis Management
- Handling Escalations
- Performance Tracking and Evaluations
- Team Leadership and Collaboration
Timeline
Facility Rentals and Event Coordinator
The Salvation Army Kroc Center
07.2023 - Current
Office Manager
Amazing Care Home Health Services, LLC
01.2022 - 06.2023
Director of Operations
JM Houses LLC
08.2019 - 01.2022
Senior Customer Advocate
MedRisk
09.2015 - 08.2019
Customer Service Team Lead
Nutrisystem
08.2012 - 09.2015
Associate of Arts -
Community College of Philadelphia
Associate of Science - License Practical Nursing
Jersey College School of Nursing
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