Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TaNeisha Mack

New Britain,CT

Summary

Compassionate Patient Health Navigator adept at assessing and addressing patient needs. Background includes facilitating communication between healthcare providers and patients, ensuring a smooth journey through the healthcare system, and advocating for optimal care. Strengths include strong interpersonal skills, knowledge of medical terminology, and ability to educate patients on health management strategies. Impact in previous roles demonstrated through improved patient satisfaction rates and streamlined healthcare processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Health Navigator

Hartford Healthcare Medical Group Specialty
Meriden, CT
07.2020 - Current
  • Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
  • Maintained detailed records of patient visits, treatments, and interventions for accurate tracking of progress.
  • Coordinated with multidisciplinary team members such as physicians, nurses, social workers, dietitians, and others to ensure optimal care was provided.
  • Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.
  • Actively participated in weekly meetings with the health navigator team to discuss strategies for improving patient outcomes.
  • Facilitated communication between patients and providers through phone calls or emails regarding test results or changes in treatment plans.

Patient Service Coordinator

Hartford Healthcare Medical Group Specialty
Meriden, CT
07.2019 - 07.2020
  • Greeted patients and visitors in a friendly and professional manner.
  • Assisted with scheduling appointments for patients.
  • Ensured medical records were accurately updated with patient information.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Reviewed patient charts prior to physician visit to ensure accuracy.

Patient Care Technician

The Hospital of Central Connecticut
New Britain, CT
01.2016 - 06.2019
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Provided emotional support for patients and families during difficult times.

Education

High School Diploma -

Windsor High School
Windsor, CT
06-2004

Some College (No Degree) -

Goodwin College
East Hartford, CT

Skills

  • Healthcare knowledge
  • Cultural Competency
  • Medical Terminology
  • Confidentiality
  • Explaining Policy and Procedures
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Resolving Problems
  • Administrative and Office Support
  • Computer Literacy
  • Scheduling appointments

Certification

  • CNA License

Timeline

Patient Health Navigator

Hartford Healthcare Medical Group Specialty
07.2020 - Current

Patient Service Coordinator

Hartford Healthcare Medical Group Specialty
07.2019 - 07.2020

Patient Care Technician

The Hospital of Central Connecticut
01.2016 - 06.2019
  • CNA License

High School Diploma -

Windsor High School

Some College (No Degree) -

Goodwin College
TaNeisha Mack