Taneisha Montero
Pensacola,FL
Summary
Diligent and highly motivated recent graduate in Health Information Management with over 10 years of experience in the healthcare field, including clinical and administrative roles. Expertise in efficiently managing patient registrations, conducting insurance verifications, and ensuring the accuracy of medical records. Strong ability to navigate complex healthcare systems and advocate for patients needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Records Technician (Health Information Technician)
Federal Bureau of Prisons
08.2024 - Current
- Analyzes medical records for completeness, consistency, and compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Bureau of Prisons (BOP) and medical staff requirements
- Performs the monthly medical record audit in coordination with the medical staff
- Processes requests for medical information from outside hospitals, clinics, and physicians
- Responds to requests from outside sources requesting release of BOP medical information, including court orders, requests by U.S
- Attorneys and other institutions
- Codes, using ICD-9-CM, complicated diagnoses and procedures for discharged inmates, ensuring diagnoses and procedures are supported in the medical record and appropriately reported via Sentry
- Establishes medical records for all new admissions to facility; acquires, monitors and accounts for the medical records which accompany those patients transferred in from other BOP institutions
- Performs a full range of administrative duties, including preparing reports, purchase orders, receiving reports, pay vouchers, quarterly and annual reports, medical referrals for treatment to other BOP facilities and pre-certification requests
Clinical Support Coordinator
Children Healthcare of Atlanta
01.2022 - 08.2024
- Responsible for coordinating business operations and providing administrative support to an assigned clinical department
- Ensuring timely completion of timekeeping, monitoring, and maintaining staff schedules, handling financial administrative activities, coordinating office equipment servicing, and ordering office supplies/equipment as necessary
- Provide guidance and training to assigned staff, ensuring efficient workflow, and performing other department-specific duties as required
- Answered high volume of incoming calls to assist patients
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly, and monthly assistant tasks lists
- Supervised and managed daily activities of clinical team consisting of 10+ physicians, nurses, and support staff.
Team Lead Scheduler
Children Healthcare of Atlanta
11.2020 - 09.2022
- Oversees scheduling of the HS Primary Care Clinics
- Provide resources for the clinics regarding scheduling, template building, editing, and uploading of provider schedules using Epic software
- Interviewing and onboarding Registration Associates, providing oversight of scheduling tasks, reconciling reports, auditing processes related to performance and quality
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Answered and managed over 30+ incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Devised and implemented processes and procedures to streamline operations.
Patient Access Representative
Children Healthcare of Atlanta
07.2019 - 11.2020
- Interviewing patients and families to obtain complete and accurate demographic and financial information
- Ensure the completion of necessary questionnaires and forms, entered data into the system for registration and billing, confirmed insurance coverage, obtained authorizations, and scheduled patient appointments
- Maintained knowledge of departmental applications, collaborated with physician offices, and coordinated various aspects of scheduling
- Applied HIPAA privacy and security regulations while handling patient information
- Communicated financial obligations to patients and collected fees at time of service
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Answered 10+ incoming calls, scheduled 100+ appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Access Representative
Emory Healthcare
05.2018 - 07.2019
- Responsible for collecting patient demographic information, verifying health insurance coverage, maintaining knowledge of departmental applications, providing patients with examination information, answering inbound/outbound calls, ensuring patient information security, registering patients in a timely manner, and collecting patient financial responsibility
- Communicated financial obligations to patients and collected fees at time of service
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Bachelor of Science - Health Information Management
Herzing University
Orlando08-2026
Associate - Health Information Management
Herzing University
Atlanta, GA08.2023
Diploma - Patient Care Technician
Everest University
Pompano Beach, FL09.2014
Medical Assisting - undefined
Sanford Brown Institute
Fort Lauderdale, FL10.2008
Skills
- Collaborative Project Engagement
- Financial Reporting Oversight
- Experience with Epic Systems
- Staffing Coordination
- Financial Operations Management
- Efficient Time Management
- Patient Admission Process
- Health Information Management
- Data Verification
- Quality Assurance Analysis
- Health Data Management Expertise
- Accurate Medical Transcription
Certification
Certified in Healthcare Access Associate
Timeline
Medical Records Technician (Health Information Technician)
Federal Bureau of Prisons
08.2024 - Current
Clinical Support Coordinator
Children Healthcare of Atlanta
01.2022 - 08.2024
Team Lead Scheduler
Children Healthcare of Atlanta
11.2020 - 09.2022
Patient Access Representative
Children Healthcare of Atlanta
07.2019 - 11.2020
Patient Access Representative
Emory Healthcare
05.2018 - 07.2019
Diploma - Patient Care Technician
Everest University
Medical Assisting - undefined
Sanford Brown Institute
Bachelor of Science - Health Information Management
Herzing University
Associate - Health Information Management
Herzing University
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