Summary
Work History
Education
Skills
Timeline
Overview
Generic

Taneisha Smith

Lusby,Maryland

Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Medical Receptionist

Clearway Pain Solutions Institute
12.2023 - Current
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
  • Answered phone calls and messages for 3-physicians in a medical facility, scheduling appointments, and handling patient inquiries.

Front Desk Agent

Holiday Inn Express and Suites
04.2023 - 12.2023
  • Contributed to the company's growth strategy by expanding company office hours and increasing average transaction volume.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Directed daily work routines, ensuring accurate and timely delivery of high-quality customer service

Customer Service Representative/Cashier

Giant Food
12.2022 - 03.2023
  • Created team culture of exceeding customer expectations, and exceeding all company performance goals and standards
  • Developed better understanding of company's product offerings, creating greater enjoyment of store's merchandise.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.

Front Desk Receptionist

Solomons Inn Resort and Marina
05.2021 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.

Cashier Team Lead

Weis Markets
12.2018 - 05.2020
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - English Language And Literature

University of Maryland - College Park
College Park, MD
09.2027

Associate of Arts - English, Literature

College of Southern Maryland
La Plata, MD
05.2024

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Computer skills
  • Microsoft excel
  • Hospitality
  • Documentation review
  • English
  • Front desk
  • Microsoft office
  • Sales
  • HIPAA Compliance

Timeline

Medical Receptionist

Clearway Pain Solutions Institute
12.2023 - Current

Front Desk Agent

Holiday Inn Express and Suites
04.2023 - 12.2023

Customer Service Representative/Cashier

Giant Food
12.2022 - 03.2023

Front Desk Receptionist

Solomons Inn Resort and Marina
05.2021 - 11.2022

Cashier Team Lead

Weis Markets
12.2018 - 05.2020

Bachelor of Arts - English Language And Literature

University of Maryland - College Park

Associate of Arts - English, Literature

College of Southern Maryland

Overview

6
6
years of professional experience
Taneisha Smith