Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taneisha SURGE

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more 5 years. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Receptionist

PPM Partners
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Certified Medical Assistant

Children Healthcare
02.2022 - 11.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

Customer Service Representative

Everise ( Work From Home )
08.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.

Lead Daycare Teacher

Precious Angels Daycare Center
11.2019 - 05.2020
  • Resolved staff and parent disputes through constructive problem-solving techniques.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Monitored classroom to verify safe and secure environment.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Modeled positive behavior and communication skills for students.

Cashier

Dunkin Donuts
12.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Piggy Wiggly Supermarket
05.2015 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.

Customer Service Representative

Anfi Inc
02.2014 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy - Clearwater
Clearwater, FL
01.2021

High School Diploma -

Notasulga High School
Notasulga, AL
05.2015

Skills

  • Customer and Client Relations
  • Business Operations Understanding
  • Business Administration
  • Multi-Line Telephone Systems
  • Time Management
  • Telephone Skills
  • Sorting and Labeling
  • Microsoft Office
  • Office Administration
  • Reminder Calls
  • Schedule Management
  • Reception Desk Management
  • Billing and Payment Processing
  • Accounting and Billing Software
  • Call Screening
  • Appointment Confirmation
  • Call Answering and Routing
  • Call Transfers
  • Making Appointments
  • Appointment Booking
  • Greet Visitors
  • Administrative and Clerical Support
  • Documentation

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Earned "MVP " in 2021..
  • Resolved product issue through consumer testing.

Timeline

Receptionist

PPM Partners
11.2022 - Current

Certified Medical Assistant

Children Healthcare
02.2022 - 11.2022

Customer Service Representative

Everise ( Work From Home )
08.2020 - 12.2021

Lead Daycare Teacher

Precious Angels Daycare Center
11.2019 - 05.2020

Cashier

Dunkin Donuts
12.2017 - 10.2019

Cashier

Piggy Wiggly Supermarket
05.2015 - 12.2017

Customer Service Representative

Anfi Inc
02.2014 - 05.2015

Associate of Science - Health Sciences

Ultimate Medical Academy - Clearwater

High School Diploma -

Notasulga High School

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Taneisha SURGE