Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taneisha Taylor

Fort Worth,TX

Summary

Energetic Highly Experienced Level Professional Customer Care Specialist that offers wealth of experience in handling anything customer issue related. I'm firm but fair when dealing with clients, and their concerns. Implementing solutions to ensure the satisfaction of the client, and business. Bringing strong professional skill sets that are organized and dedicated to the company, client, and team success.

Overview

2
2
years of professional experience

Work History

PROFESSIONAL HOUSE CLEANER

PRAIRIE MAIDS HOUSE CLEANING
04.2023 - 11.2023
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Posses 2 years of experience providing top-notch residential/ commercial cleaning services
  • Skilled in the use of advanced household products and equipment.
  • Expertly cleans bathrooms, bedrooms, kitchens. living areas to high the highest standards.
  • Demonstrates the knowledge of the proper use of cleaning chemicals and equipment.

CUSTOMER SERVICE REPRESENTATIVE

TTEC
12.2022 - 04.2023
  • Experience working in High Volume Customer Service Environment.
  • Answered over 10+ calls per hour, exceeding target call rates.
  • Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes.
  • Documenting precise and deligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CALL CENTER REPRESENTATIVE

DIGITAL FEDERAL CREDIT UNION
09.2021 - 10.2022
  • Collaborated each day with a team of 27+ people virtually.
  • Achieved a 98% customer satisfaction rating for having a friendly, understanding, and patient attitude towards customers.
  • Executed customer questions, resolving issues, and complaints while reducing the need of a supervisor assistance by 91%.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.

Education

No Degree - ESTHETICIAN

COLLECTIV ACADEMY
Dallas, TX
07.2024

No Degree - ESTHETICIAN

Hogan Institute of Cosmetology And Esthetics
Lilburn, GA
02.2021

High School Diploma -

Lakeside High School
Atlanta, GA
03.2020

Skills

  • Customer Service
  • Inbound Customer Service
  • Problem Resolution
  • Time Management
  • Telephone Etiquette
  • Complaint Handling

Timeline

PROFESSIONAL HOUSE CLEANER

PRAIRIE MAIDS HOUSE CLEANING
04.2023 - 11.2023

CUSTOMER SERVICE REPRESENTATIVE

TTEC
12.2022 - 04.2023

CALL CENTER REPRESENTATIVE

DIGITAL FEDERAL CREDIT UNION
09.2021 - 10.2022

No Degree - ESTHETICIAN

COLLECTIV ACADEMY

No Degree - ESTHETICIAN

Hogan Institute of Cosmetology And Esthetics

High School Diploma -

Lakeside High School

Similar Profiles

CREATE PROFILE
Taneisha Taylor