Taneisha Walker
Clinton,MD
Summary
I am an experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I have a talent for proactively solving problems and keeping team members on task, while offering history of success coordinating and monitoring operations across various departments. I am an effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I have a dedication to partnering with coworkers to promote engaged, empowering work culture and I also document strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. An experienced Clerk with exceptional typing and data entry abilities and a results-driven nature. I am very knowledgeable about logging daily information, researching variances and maintaining thorough records. I am accuracy-driven, service-oriented and diligent about completing daily tasks. Highly efficient and well established in fast-paced and challenging environments. I am eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Mail ID Clerk Supervisor (Full-Time)
Department Of Justice, Civil Division
2023.06 - Current
- Assist in the training of clerks.
- Perform the functions of Clerk 1 as needed.
- Review incoming source documents and extract applicable information.
- Monitor staff productivity and errors.
- Maintain daily work reports.
- Produces status reports.
- Maintain quality control reports.
- Assist the assigned manager in the development and implementation of COR-approved functional area procedures.
Mail ID Clerk 1 (Full-Time)
Department Of Justice, Civil Division
2023.01 - 2023.06
- Maintain a 98% accuracy and required production of levels/volume of work.
- Adhere to prescribed deadlines for processing documents and completing work.
- Review legal documents and extract relevant case records.
- Apply detailed rules and procedures consistently and accurately in a deadline driven environment.
- Perform clerical duties as assigned. (i.e assembling documents, filing, generating address labels.)
- Perform self and peer quality assurance reviews.
AHIP Customer Service
Diligent Health Solutions
2022.06 - 2022.09
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Shift Manager
McDonald's Restaurant
2019.11 - 2022.05
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Subway Sandwich Artist
Handy Mart Gas Station
2019.02 - 2019.11
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Logistics Flow Team Member
Target
2018.05 - 2019.01
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Education
High School Diploma -
John Handley High School
Winchester, VA06.2017
Skills
- Accurate money handling
- Team Building
- Training and mentoring
- Active Listening
- Organization and Time Management
- Sales and marketing
- Time Management
- Call Center Customer Service
- Administrative Support
- Prioritization
- Mail Handling
- Mail Sorting
- Mail Processing
- Document Management
- Attention to Detail
Timeline
Mail ID Clerk Supervisor (Full-Time)
Department Of Justice, Civil Division
2023.06 - Current
Mail ID Clerk 1 (Full-Time)
Department Of Justice, Civil Division
2023.01 - 2023.06
AHIP Customer Service
Diligent Health Solutions
2022.06 - 2022.09
Shift Manager
McDonald's Restaurant
2019.11 - 2022.05
Subway Sandwich Artist
Handy Mart Gas Station
2019.02 - 2019.11
Logistics Flow Team Member
Target
2018.05 - 2019.01
High School Diploma -
John Handley High School
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