Taneisha Wallace
Gaithersburg,USA
Summary
Dynamic Clinical/Healthcare Operations Administrator and Laboratory Operations Manager with over 15 years of experience in diverse healthcare environments, including hospitals and urgent care facilities. Expertise in enhancing patient care delivery and expanding operational capabilities, while fostering essential collaborations with medical institutions. Proven success in directing laboratory operations across multiple centers and managing a premier urgent care practice. Skilled in Project Management, Quality Management, and re-engineering business processes to optimize profitability and service quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Core Laboratory Operations
Howard University Hospital
Washington, DC
11.2023 - Current
- Manages the daily operations of the Laboratory
- Maintains laboratory standards in compliance with accreditation and regulatory requirements
- Oversees the proficiency testing program in Laboratory Services
- Provides recommendations and initiates decisions on instruments and method selection, and assures appropriate method validation and implementation of new methods
- Review quality assurance indicators including panic/exceptions, pending, laboratory turnaround reports and corrective action as required
- Implements an effective quality management system for the Department
- Establishes performance/quality metrics for all laboratories that reflect best practice benchmarks in Pathology and Laboratory Medicine
- Prepares the lab for inspections
- Reviews the staffing and ensures staff meet testing demands
- Reviews overtime utilization and productivity data to determine volume trends and staffing needs
- Develops, reviews and updates policies and technical procedures for all laboratory sections
- Assures laboratory operations comply with hospital and laboratory compliance plans and all regulatory and accreditation agency requirements including The Joint Commission, CAP, CLIA, OSHA, AABB and FDA
- Recommends short and long term goals, objectives, and operating plans for the Department
- Ensures effective communications with hospital leadership, pathologists, medical staff, nursing staff, laboratory staff, and other internal and external customers
- Develops laboratory educational in-service programs for all sections
- Assumes other duties and responsibilities that are related and appropriate to the position and area
Laboratory Operations Manager
Kaiser Permanente
Rockville, MD
07.2022 - 06.2023
- Lead and managed technical, clinical, and operational aspects of the high complexity laboratory and pathology services
- Designed/evaluated processes to ensure high reliability of standard laboratory services across continuum of care
- Build strong performance-based, collaborative relationships with local and regional leadership
- Developed, implemented, and monitored laboratory policies and procedures
- Oversaw regulatory and accreditation requirements to ensure departmental technical, quality, and administrative activities are compliant with all regulatory requirements including, but not limited to CAP, COLA, OSHA and CMS
- Implemented and monitored new service offerings to meet changing business needs
- Managed departmental human resources and ensured on-going staff development
- Develops and presents in-service programs to medical center and regional staff
- Hired, developed and retained competent and professional staff
- Evaluated performance, celebrated achievements and, when necessary, initiated corrective action in accordance with company policy and state and federal law
- Ensured technical and support staff provided the highest quality of care and complied with CLIA, CAP, COLA, Joint Commission, AABB, NCQA, federal, state, and local requirements
Clinical Laboratory Manager & Technical Consultant
MedStar Health
Rockville, MD
01.2021 - 07.2021
- Provided leadership to all lab staff, coordinated administrative, fiscal and technical activities and assumed 24 hour accountability for two or more laboratory sections
- Implemented clinical protocols, standards of patient care and quality assurance programs
- Consulted with the Medical Director or designee on medical and technical issues and Administrative Director of Clinical Laboratory for administrative issues
- Drove the achievement of established department goals and objectives and adhered to department policies, procedures, quality standards, and safety standards
- Complied with governmental and accreditation regulations
- Participated in research activities and investigated new products, equipment and methodologies, and introduced, demonstrated and recommended same as appropriate
- Coordinated necessary programs (e.g
- Safety, Performance Improvement etc.) and supported the implementation of new programs
- Counseled Associates effectively, and collaborated with the Administrative Director and Human Resources to utilize the coaching/counseling process
- Directed and/or delegated documentation and implementation of the records system
- Managed and coordinated technical functions and activities in two or more technical sections of the clinical laboratory
- Managed procurement activities including vendor selection, purchasing, receiving, storage, utilization of equipment, materials and supplies
- Provided recommendations regarding sectional operating budgets and ensured that each section operated within budget
- Selected, trained, oriented, assigned and evaluated sectional staff
Laboratory Operations Manager & Technical Consultant
RIGHTTIME MEDICAL CARE
Rockville, MD
01.2017 - 12.2020
- Oversaw and directed the laboratory operations of all the company's care centers
- Served as a Laboratory Technical Consultant, as such term is recognized by CLIA, in the management of lab services for the Company
- Provided orientation, in-service and continuing education for all providers and clinical staff
- Ensured standards for test and treatment quality, equipment and personnel performance were maintained
- Participated in budget development and control expenses effectively
- Ensured that required policies and procedures were in place and followed to maintain care center accreditations
- Documented proficiencies of Care Center employees for maintenance in personnel files
- Directed and coordinated laboratory activities to ensure that services are provided on schedule with quality and cost objectives
- Ensured that all laboratory activities and operations were carried out in compliance with local, state, federal, and governmental regulations and laws
- Developed and evaluated new policies and procedures for use in the Care Centers
Laboratory Safety Officer
RIGHTTIME MEDICAL CARE
Rockville, MD
01.2017 - 12.2020
- Provided guidance on laboratory safety compliance and technical subjects
- Coordinated and/or provided training on occupational health and safety requirements
- Assisted in maintaining safety and regulatory information, including Material Safety Data Sheets
- Periodically evaluated the effectiveness of the Lab Safety program
- Assisted in responding to any regulatory actions or investigations
- Communicated laboratory safety and injury/illness prevention efforts and activities to the Chief Operations Officer (COO), the Directors of Care Center Operations and the Care Center Managers
Laboratory Supervisor
PATIENT FIRST
Rockville, MD
01.2013 - 12.2019
- Initiated laboratory set-up & managed multiple laboratories
- Medical lab equipment installation, calibration and maintenance
- Consultant to doctors about appropriate testing options, while ensuring accurate client billing
- Executed Hematology, Chemistry, Microbiology, DOT/non-DOT drug testing, and Breath Alcohol testing
- Oversaw human resource activities for all staff including staff training, scheduling and evaluation
- Maintained appropriate laboratory conditions and prepared specimens for reference laboratory testing
Care Center Manager
RIGHTTIME MEDICAL CARE
Rockville, MD
01.2016 - 12.2018
- Maintained a culture of excellence by recruiting, developing, managing performance and retaining support staff that share the values of the company
- Prepared and managed monthly, quarterly and annual budgets and profit and loss statements
- Provided effective management of payroll accounting and oversaw billing and collections activities
- Managed all aspects of HR activities including hiring, training, scheduling, coaching/counseling and termination
- Participated in regional organizational compliance and effectiveness planning committees
- Assessed, planned and initiated process improvement and cost reduction measures that drove excellence in the business and clinical and financial operations of the care center to meet or exceed budgeted expectations
- Collaborated and maintained accountability with the Center Medical Director to facilitate efficient and effective care center operations and execution of company strategies
- Developed and implemented processes for the optimal performance of Care Center operations
Senior Medical Technologist
BUSTAMANTE HOSPITAL FOR CHILDREN
Kingston, JM
01.2008 - 12.2009
- Oversaw laboratory operations including documentation and maintenance of patients' results, instructing patients & assisting in obtaining specimens
- Maintain appropriate laboratory conditions and equipment
- Processed hundreds of biological samples per day and prepared reports for patients
Senior Medical Technologist & Lab Manager
ANIMALCARE VETERINARY HOSPITAL
Kingston, JM
01.2008 - 12.2009
- Developed laboratory policies and procedures
- Performed Hematology, Chemistry, Microbiology, and Histology analyses
- Represented the practice by delivering speeches at seminars
- Responsible for sample preparation & storage, documentation of patients' results, client billing, accounting, laboratory equipment sales, maintenance and repair, and laboratory staff training
Medical Technologist
BIOMEDICAL CALEDONIA LABORATORIES
Kingston, JM
01.2007 - 12.2008
- Processed hundreds of biological samples per day and prepared patient reports
- Maintaining appropriate laboratory conditions and equipment
Medical Technologist
UNIVERSITY HOSPITAL OF THE WEST INDIES
01.2006 - 12.2007
- Processed hundreds of biological samples per day and prepared patient reports
- Maintaining appropriate laboratory conditions and equipment
Education
Master's in Business Administration (Hon.) - Health Services Management
DEVRY UNIVERSITY/KELLER GRADUATE SCHOOL OF MANAGEMENT
Arlington, VA01.2015
Master's in Project Management (Hon.) -
DEVRY UNIVERSITY/KELLER GRADUATE SCHOOL OF MANAGEMENT
Bethesda, MD01.2014
Bachelor of Science in Medical Technology (Hon.) -
UNIVERSITY OF TECHNOLOGY JAMAICA
Jamaica, W.I.01.2007
Skills
- Strong Organizational Abilities
- Lab Operations Management
- Urgent Care Facility Oversight
- Quality Management
- Employee Training and Development
- Project Management
- Healthcare Operations Management
- Lab equipment installation and repair
- Inventory Management
- Microbiology
- Analytical Calibration
- Quality Assurance
- Recruiting
- Process Improvement
- Long-Term Strategy Development
- Administrative Operations Management
- Practice Management
- Budget Planning
- Quality Assurance Management
- Organizational Change Management
- Operational Leadership
- Effective Negotiation Skills
- Experienced with Microsoft Office Suite
- Clinical Laboratory Operations Expertise
- Strategic Leadership Skills
- Data Analysis and Research
- Financial Performance Analysis
- Human Resources Management
- Operational Oversight
- Effective Communication
- Effective Organizational Skills
- Project Management Frameworks
- Medical terminology
- Customer Service Excellence
- Healthcare Administrative Experience
Certification
- Certified Clinical Laboratory Consultant (CLC), American Medical Technologists (AMT), 09/01/20, Present
- Certified Medical Technologist (MT), American Medical Technologists (AMT), 06/01/11, Present
Workauthorization
Authorized to work in the US for any employer
Groups
Alpha Beta Kappa Honor Society, 06/01/14, Present
Awards
- Dean's List Award, 11/01/07
- Dean's Honor Roll
Assessments
- Customer service, Proficient, 05/01/22
- Sales skills, Proficient, 09/01/23
- Office manager, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 05/01/22
- HR: Compensation & benefits, Proficient, 05/01/21
- Project timeline management, Proficient, 05/01/22
- Attention to detail, Proficient, 06/01/22
- Management & leadership skills: Impact & influence, Proficient, 05/01/22
- Management & leadership skills: Planning & execution, Proficient, 05/01/22
Personal Information
Willing To Relocate: Virginia, Free State
References
References available upon request.
Timeline
Manager, Core Laboratory Operations
Howard University Hospital
11.2023 - Current
Laboratory Operations Manager
Kaiser Permanente
07.2022 - 06.2023
Clinical Laboratory Manager & Technical Consultant
MedStar Health
01.2021 - 07.2021
Laboratory Operations Manager & Technical Consultant
RIGHTTIME MEDICAL CARE
01.2017 - 12.2020
Laboratory Safety Officer
RIGHTTIME MEDICAL CARE
01.2017 - 12.2020
Care Center Manager
RIGHTTIME MEDICAL CARE
01.2016 - 12.2018
Laboratory Supervisor
PATIENT FIRST
01.2013 - 12.2019
Senior Medical Technologist
BUSTAMANTE HOSPITAL FOR CHILDREN
01.2008 - 12.2009
Senior Medical Technologist & Lab Manager
ANIMALCARE VETERINARY HOSPITAL
01.2008 - 12.2009
Medical Technologist
BIOMEDICAL CALEDONIA LABORATORIES
01.2007 - 12.2008
Medical Technologist
UNIVERSITY HOSPITAL OF THE WEST INDIES
01.2006 - 12.2007
- Certified Clinical Laboratory Consultant (CLC), American Medical Technologists (AMT), 09/01/20, Present
- Certified Medical Technologist (MT), American Medical Technologists (AMT), 06/01/11, Present
Master's in Business Administration (Hon.) - Health Services Management
DEVRY UNIVERSITY/KELLER GRADUATE SCHOOL OF MANAGEMENT
Master's in Project Management (Hon.) -
DEVRY UNIVERSITY/KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor of Science in Medical Technology (Hon.) -
UNIVERSITY OF TECHNOLOGY JAMAICA
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