Taneisha Watson
Richmond Hill,Georgia
Summary
Motivated and customer focused professional with 5 plus years of experience in providing customer support in high volume environments. A strong customer care background with the ability to maintain strong customer relationships. Skilled at achieving customer satisfaction goals, meeting deadlines, and communication across multiple channels. Seeking to leverage skills as a Customer Service Representative, providing exceptional customer service, stronger communication skills, customer centric mindset to enhance customer experience. Proven expertise in: Customer Service Supply Chain & Logistics Documentation & Reporting Record Keeping/Maintenance Strategic Planning & Execution Communication Skills Data Entry Medical Terminology Passenger Service Quality Assurance Inventory Planning Administrative Support Flexibility and adaptability Entry Level Health Care Professional Inbound and outbound calling Transportation Planning Office Management Business Operations Relationship Building Effective Verbal and written skills Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Efficient Data Entry Clerk known for high productivity and ability to complete tasks swiftly. Specialize in accurate data management, quick typing skills, and adept use of database software. Possess key soft skills including strong communication, organizational abilities, and adaptability which ensure success in fast-paced environments. Excel at meeting tight deadlines without compromising data integrity or quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
ABA Therapy Center
Richmond Hill , GA
2023.01 - Current
- Engaged with colleagues in treatment team meetings to promote positive client treatment outcomes
- Coordinated with BCBA and BCaBAs professionals to provide appropriate input and effectively formulate and implement treatment plans for clients
- Identified behaviors that necessitated intervention and obtained assistance from qualified BCBA to complete intervention
- Provided therapeutic activities to assist with client development
- Assisted with client restraint and seclusion scenarios to create safe environment for client
- Participated in patient education, helping to reinforce concepts and treatment plans
- Assisted in development of therapeutic activities for clients
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties
- Treated clients and families with respect and dignity
- Delivered compassionate client care, focusing on safety, comfort, and emotional support
- Developed and maintained positive relationships with clients to create safe and supportive environment
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients
- Facilitated group therapy sessions to help clients develop coping strategies and social skills
- In charge of carrying out a behavioral health plan daily, which includes interviewing patients, performing follow-ups, and collecting data
- Communicate directly with BCBAs, individuals with Autism, and engage with family members
- Provides direct one-on-one behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings.
Registered Behavioral Technician
Amego Inc, Orlando Behavioral Health
Melbourne , FL
2021.01 - 2023.01
- Engaged with colleagues in treatment team meetings to promote positive client treatment outcomes
- Coordinated with BCBA and BCaBAs professionals to provide appropriate input and effectively formulate and implement treatment plans for clients
- Identified behaviors that necessitated intervention and obtained assistance from qualified BCBA to complete intervention
- Provided therapeutic activities to assist with client development
- Assisted with client restraint and seclusion scenarios to create safe environment for client
- Participated in patient education, helping to reinforce concepts and treatment plans
- Assisted in development of therapeutic activities for clients
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties
- Treated clients and families with respect and dignity
- Delivered compassionate client care, focusing on safety, comfort, and emotional support
- Developed and maintained positive relationships with clients to create safe and supportive environment
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients
- Facilitated group therapy sessions to help clients develop coping strategies and social skills
- In charge of carrying out a behavioral health plan daily, which includes interviewing patients, performing follow-ups, and collecting data
- Communicate directly with BCBAs, individuals with Autism, and engage with family members
- Provides direct one-on-one behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings.
Child Youth Program Assistant
Child Youth and School Services
MacDill AFB , FL
2020.01 - 2021.01
- Oversaw and managed accounts for whereabouts and safety of children and youth
- Spearheaded and planned operations for program participants to meet children/youth needs
- Devised and deployed approved child guidance and youth development techniques by collaborating with up to twenty-four pre-school children and youth
- Confirmed optimum inventory level by controlling inventory of equipment on recurring basis and restocking damaged, missing, and depleted supplies
- Administered and executed daily scheduling of indoor and outdoor activities, on field trips, outings, and special events, while leading children and youth to ensure continuous performance improvement
- Monitored and reported program participants for signs, indicating illness and abuse
- Key Contributions: Fulfilled physical, social, emotional, and cognitive needs of children/youth by envisioning and employing activities and special events
- Ensured efficient task prioritization by analyzing and implementing schedules and activity plans
- Championed program evaluation by utilizing designated instruments such as programmatic rating scales, risk assessment tools, self-inspection materials, and national accreditation tools
- Improved overall performance by accomplishing designated training requirements and supervising training on own Individual Development Plan (IDP).
Passenger Service Agent
Louis Berger Aircraft Services (LBAS), WSP
APO , AE Kuwait
2019.01 - 2020.01
- Deliver exceptional administrative and customer service to travelers, while facilitating customers before and after flight as well as fulfilling needs and safety requirements of passengers and airport personnel
- Provide proactive support to other airport personnel, including pilots and engineers to streamline overall operations
- Oversee and maintain baggage claims, load cargo, and check rider reservations, while responding to customer inquiries on the phone and in person to improve customer experience
- Key Contributions: Improved customer satisfaction and retention rates by monitoring customers, while utilizing airline computer/database software, and other specialized programs
- Facilitated passengers and met their special needs by conducting number of other customer service-related functions, concurrently selling and collecting tickets.
Child Youth Program Assistant
Child Youth and School Services
Fort Bragg , NC
2017.01 - 2019.01
- Oversaw and managed accounts for whereabouts and safety of children and youth
- Spearheaded and planned operations for program participants to meet children/youth needs
- Devised and deployed approved child guidance and youth development techniques by collaborating with up to twenty-four pre-school children and youth
- Confirmed optimum inventory level by controlling inventory of equipment on recurring basis and restocking damaged, missing, and depleted supplies
- Administered and executed daily scheduling of indoor and outdoor activities, on field trips, outings, and special events, while leading children and youth to ensure continuous performance improvement
- Monitored and reported program participants for signs, indicating illness and abuse
- Key Contributions: Fulfilled physical, social, emotional, and cognitive needs of children/youth by envisioning and employing activities and special events
- Ensured efficient task prioritization by analyzing and implementing schedules and activity plans
- Championed program evaluation by utilizing designated instruments such as programmatic rating scales, risk assessment tools, self-inspection materials, and national accreditation tools
- Improved overall performance by accomplishing designated training requirements and supervising training on own Individual Development Plan (IDP).
Food Service Worker
Army Air Force Exchange Service
Fayetteville , NC
2016.01 - 2017.01
- Guaranteed food and beverage items are properly cooled as appropriate, while serving food such as salads, meats, vegetables, pizza, sandwiches, desserts, and beverage
- Identified readiness by using timing device and visual inspection
- Facilitated informed decision-making by preparing required documentation, monitoring returned inventory, and formulating daily cash report
- Promoted benefits of in store credit card for customers to drive revenue and profitability sales growth and increase customer
- Key Contributions: Developed and achieved service/sales targets of food for the facility by engaging with management staff in creating strategic plans
- Ensured optimum stock level of food supplies prior to selling, while replenishing food and beverage items.
Cafeteria Helper
Cape Fear Staffing
Fayetteville , NC
2014.01 - 2016.01
- Provided effective service to cafeteria customers in friendly/efficient manner to optimize customer satisfaction, while serving food in proper pre-determined portion sizes
- Confirmed food is in correct temperature/quality, while maintaining adequate food supplies
- Improved appearance of all equipment/serving counters, while setting cash out orders and introducing correct change.
Education
Associates in science: Early Childhood Education -
Fayetteville Technical College
Fayetteville, NCBachelors in Science: Interdisciplinary Studies -
Florida International University
Miami, FLSkills
- Customer Service
- Supply Chain & Logistics
- Documentation & Reporting
- Record Keeping/Maintenance
- Strategic Planning & Execution
- Communication Skills
- Data Entry
- Medical Terminology
- Passenger Service
- Quality Assurance
- Inventory Planning
- Administrative Support
- Flexibility and adaptability
- Entry Level Health Care Professional
- Inbound and outbound calling
- Transportation Planning
- Office Management
- Business Operations
- Relationship Building
- Effective Verbal and written skills
Certification
- Registered Behavior Technician, 8/31/2025
- CPR, 8/31/2025
- AED, 8/31/2025
- First Aid, 8/31/2025
- BLS, 8/31/2025
Timeline
Registered Behavioral Technician
ABA Therapy Center
2023.01 - Current
Registered Behavioral Technician
Amego Inc, Orlando Behavioral Health
2021.01 - 2023.01
Child Youth Program Assistant
Child Youth and School Services
2020.01 - 2021.01
Passenger Service Agent
Louis Berger Aircraft Services (LBAS), WSP
2019.01 - 2020.01
Child Youth Program Assistant
Child Youth and School Services
2017.01 - 2019.01
Food Service Worker
Army Air Force Exchange Service
2016.01 - 2017.01
Cafeteria Helper
Cape Fear Staffing
2014.01 - 2016.01
Associates in science: Early Childhood Education -
Fayetteville Technical College
Bachelors in Science: Interdisciplinary Studies -
Florida International University
- Registered Behavior Technician, 8/31/2025
- CPR, 8/31/2025
- AED, 8/31/2025
- First Aid, 8/31/2025
- BLS, 8/31/2025
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