Taneka Baxter
Independence,USA
Summary
Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Package Handler
FedEx Ground
04.2023 - 11.2023
- Operated conveyor systems to ensure efficient package flow and minimize delays.
- Sorted packages accurately based on destination, maintaining high levels of operational efficiency.
- Assisted in training new team members on safety protocols and handling procedures.
- Inspected packages for damage and ensured accurate labeling before shipment.
- Coordinated with team members to optimize workflow and meet daily shipping targets.
Security Officer
Brinkmann Security
10.2015 - 04.2016
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter and detect potential security breaches.
- Collaborated with local law enforcement during investigations and emergencies.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Customer Service Representative
LBA
01.2009 - 09.2010
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience and satisfaction levels.
- Utilized CRM software to track customer interactions and document resolutions accurately for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Assembly Line Worker
Sedona/ Caterpillar
02.2007 - 06.2009
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted quality checks on finished products, identifying defects for corrective action.
- Maintained clean and organized work area to uphold safety regulations and operational standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
Waitress
Bennigans
01.2005 - 03.2009
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Resolved guest concerns effectively, enhancing overall dining experience and satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
GED -
Las Vegas High School
East Peoria, IL01.2001
Skills
- Team collaboration
- Warehouse safety
- Package unloading
- Heavy lifting
- Adaptable to change
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Active listening
- Inbound phone calls
Timeline
Package Handler
FedEx Ground
04.2023 - 11.2023
Security Officer
Brinkmann Security
10.2015 - 04.2016
Customer Service Representative
LBA
01.2009 - 09.2010
Assembly Line Worker
Sedona/ Caterpillar
02.2007 - 06.2009
Waitress
Bennigans
01.2005 - 03.2009
GED -
Las Vegas High School