Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taneka Butler

Orlando,FL

Summary

Dynamic Guest Service Representative with proven expertise at WEST GATE HOTEL, excelling in customer service and payment processing. Cultivated strong guest relationships, enhancing loyalty and satisfaction. Detail-oriented and adaptable, I effectively resolved complaints, ensuring a positive experience and maintaining the hotel's esteemed reputation.

Knowledgeable [Desired Position] with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.

Overview

15
15
years of professional experience

Work History

Guest Service Representative

WEST GATE HOTEL
01.2008 - 06.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Education

High School Diploma -

MIAMI JACKSON HIGH SCHOOL
Miami, FL
06-1992

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Flexible schedule
  • Payment processing
  • Product sales
  • Guest relations

Timeline

Guest Service Representative

WEST GATE HOTEL
01.2008 - 06.2023

High School Diploma -

MIAMI JACKSON HIGH SCHOOL
Taneka Butler