Taneka Cross

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• Streamlined office processes by implementing efficient document management and filing systems.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
• Reduced expenses by negotiating favorable contracts with vendors and service providers.
• Maintained a professional work environment by establishing clear office policies and procedures.
• Supported departmental goals by collaborating with colleagues on cross-functional projects.
• Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
• Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Handled incoming and outgoing mail.
• Manages all procurement activities of the Plants' Division in the Public Works & Utilities Department..
• Coordinates preparation of annual budget by analyzing expenditure trends, forecasting fiscal requirements, evaluating budget requests for priority, quantity, and cost.
• Prepares and evaluates bid packages to determine lowest bidder, whether bid meets specifications, and recommend acceptance/rejection of bid.
• Prepares agenda memorandum items for Commission consideration and approval.
• Negotiates and coordinates contracts for or with the Plants' Division within the Public Works & Utilities Department.
• Ensure proper processing of account payables.
• Serves as department liaison regarding budget, supply, property, certificate of insurance, training records, CEUs, and public records reports.

• Supervised, train, and evaluate Customer Service Representatives
• Supervise billing cut offs, balancing, cash edits, meter reading and posting of Utility payments
• Enforce policies and procedures
• Provided professional customer service skills and respond to escalated customer service issues.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Monitored call center data to assess trends, proactively implementing solutions for identified issues.
• Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.

• Function as section supervisor or assistant to office supervisor in the Revenue Department
• Prepared 10 employee schedules and reorganize during scheduling conflicts
• Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
• Increased revenue by streamlining billing processes and implementing effective collection strategies.
• Order and maintain office inventory
• Design and maintain Access and Excel databases.
• Conducted comprehensive audits for accuracy and compliance purposes, identifying areas for improvement.
• Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

• Function as section supervisor or assistant to the office supervisor in the Revenue Department
• Prepared 30 employee schedules and reorganize during scheduling conflicts
• Balance cash, check, and accounts with policy
• Order and maintain office inventory
• Design and maintain Access and Excel databases.
• Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
• Increased revenue by streamlining billing processes and implementing effective collection strategies.
• Order and maintain office inventory
• Design and maintain Access and Excel databases.
• Conducted comprehensive audits for accuracy and compliance purposes, identifying areas for improvement.
• Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

• Clerical work with the general public transferring titles, registering automobiles, boats, collecting sales tax, researching and collecting property taxes and business tax receipts
• Access FWC system to sell hunting and fishing licenses.
• Increased revenue by streamlining billing processes and implementing effective collection strategies.
• Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
• Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.