Taneka Henderson
Customer Service Representative
Adairsville,GA
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chattam Movers
08.2017 - Current
- Managing the scheduling of appointments and ensuring that invoices are generated accurately and sent to clients in a timely matter.
- Handle calls efficiently, finding satisfactory resolutions for both customers and the company.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collections Agent
Nationwide Recovery Service
01.2023 - 03.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied them to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to bring account current.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Scheduling
- Assertiveness
- Computer proficiency
- Team development
Timeline
Collections Agent
Nationwide Recovery Service
01.2023 - 03.2024
Customer Service Representative
Chattam Movers
08.2017 - Current
High School Diploma -
Adairsville High School
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