Taneka Jones
Sacramento,CA
Summary
Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. I am experienced with Elica sofware and I thourghly understand Hipaa regulations.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Elica Health Centers
10.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Mental Health Technician
Heritage Oaks Hospital
01.2020 - 08.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
Billing Clerk/Customer Service Specialist
Healthy Life Interventions
03.2017 - 10.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
Education
High School Diploma -
Hogan Senior High School
Vallejo Ca06.2008
Skills
- Word Processing
- Checking Guests In and Out
- Guest Registration
- Conflict Management
- Cash Handling
- Payment Processing
- Customer Service
- Problem-Solving Skills
- Time Management
- Multi-Line Phone Systems
- Safety Protocols
- Hospitality Service
- Fee Calculation
- Administrative Skills
- HIPAA Guidelines
- Listening Skills
- Call Transfers
- Reminder Calls
- Customer Loyalty
- Keenness
Timeline
Front Desk Clerk
Elica Health Centers
10.2022 - Current
Mental Health Technician
Heritage Oaks Hospital
01.2020 - 08.2022
Billing Clerk/Customer Service Specialist
Healthy Life Interventions
03.2017 - 10.2021
High School Diploma -
Hogan Senior High School
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