Summary
Overview
Work History
Education
Skills
Timeline
Generic
Taneka Mauldin

Taneka Mauldin

Cleveland,OH

Summary

Seasoned Transportation Professional with extensive experience in customer service at VIA Lorain County Transit. Proven expertise in route navigation and conflict resolution, ensuring operational efficiency and exceptional service delivery. Consistently achieved top QA scores, reflecting a strong commitment to excellence and safety.

Overview

14
14
years of professional experience

Work History

Transit Driver

VIA Lorain County Transit
Elyria, OH
07.2024 - Current
  • Assessed vehicles for optimal performance prior to departure.
  • Coordinated with dispatch on route progress and passenger requirements.
  • Adhered to local traffic regulations during bus operation.
  • Received and submitted passenger fares.
  • Ensured vehicle safety through active monitoring, instruction, and passenger correction.
  • Ensured compliance with strict time requirements for bus routes.
  • Facilitated safe and secure loading and unloading of wheelchairs onto lift equipment.
  • Performed routine inspections of vehicle interiors and exteriors for cleanliness standards.
  • Delivered exceptional customer service to passengers with professionalism.
  • Conducted vehicle cleaning, refueling, and maintenance to ensure operational efficiency.

Food Delivery Driver

DoorDash
Cleveland, Ohio
07.2019 - Current
  • Transported food in insulated containers to preserve temperature.
  • Documented time of delivery to record completion of order.
  • Provided excellent customer service throughout the delivery process.
  • Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
  • Followed all safety protocols while driving.
  • Navigated local streets and highways with ease using GPS system.
  • Ensured that the correct order was delivered to the customer.

Driver

Molocks's logistics (Amazon)
Doraville, GA
06.2023 - 12.2023
  • Experienced and careful Transportation Driver with excellent driving and customer service records
  • High scheduling flexibility, including evenings, weekends, and most holidays
  • Mindful of and knowledgeable about all safety standards for large vehicle operation
  • Load and unload material to various installation sites
  • Deliver smiles and excellent customer service.

Level II Agent

Bakkt
Alpharetta, GA
04.2021 - 03.2023
  • Answer high level of incoming calls regarding flight, hotel and rental car reservations
  • Resolve escalations
  • Take over complex calls from front line agents and resolve flight changes, cancellations, and reissue tickets
  • Submit complaints
  • Return a high level of call backs requested on client behalf regarding escalations, complex changes, questions or scenarios
  • Schedule adherence is key in this position
  • Achieved QA scores in the 90-100 percentile.

Senior Customer Service Representative

Delta Dental
Alpharetta, GA
12.2019 - 02.2021
  • Answer high level of incoming calls from providers and members regarding eligibility & benefits
  • Schedule adherence is key in this position
  • Practice active listening and one call resolution
  • Create an effortless experience for each caller
  • Problem solve and deescalate
  • Educate & advocate for the members
  • Achieved QA scores in the 90-100 percentile.

Driver

Uber Drivers
Atlanta, GA
07.2018 - 02.2019
  • Provide a comfortable and safe ride to customers
  • Provide excellent customer service by accommodating music, and temperature control according to customer request
  • Be a tour guide to travelers and tourist
  • Driver customer rating 4.91, customer satisfaction rating 96%, acceptance rate 100%, cancellation rate 0%.

Insurance CSR

National General Ins
Cleveland, OH
02.2018 - 07.2018
  • Answer customer phone calls answering customer questions and offering services
  • Endorse customer policies
  • Assist with making and receiving payments
  • Entered customer service notes into customer files for next rep to reference
  • Achieved QA scores in the 90 percentile.

Hybrid CSR

Westfield Insurance
Westfield Center, OH
06.2015 - 01.2018
  • Answer customer phone calls answering customer questions and offering services
  • Assist with filing claims as well as making and receiving payments
  • Entered customer service notes into customer files
  • Other administrative duties as needed
  • Achieved QA scores in the 90-100 percentile.

CSR

Amerimark Direct
Cleveland, OH
03.2014 - 06.2015
  • Answer Inbound customer calls for problem resolution and customer retention
  • Order tracking
  • Run credit checks.

In Room Dining Server

InterContinental Hotels Cleveland & Holiday Inn Cleveland Clinic
Cleveland, OH
06.2011 - 03.2014
  • Delivery of room service orders
  • Table/tray setting for five star quality delivery
  • Lobby and party set-ups
  • Data entry and reconciliation.

Education

Medical Assisting -

Remington College Cleveland Campus
Cleveland, OH

Skills

  • Emergency procedures
  • Traffic laws compliance
  • Weather condition adaptation
  • Route navigation
  • Safe driving techniques
  • Disability awareness
  • Conflict resolution
  • Call center experience

Timeline

Transit Driver

VIA Lorain County Transit
07.2024 - Current

Driver

Molocks's logistics (Amazon)
06.2023 - 12.2023

Level II Agent

Bakkt
04.2021 - 03.2023

Senior Customer Service Representative

Delta Dental
12.2019 - 02.2021

Food Delivery Driver

DoorDash
07.2019 - Current

Driver

Uber Drivers
07.2018 - 02.2019

Insurance CSR

National General Ins
02.2018 - 07.2018

Hybrid CSR

Westfield Insurance
06.2015 - 01.2018

CSR

Amerimark Direct
03.2014 - 06.2015

In Room Dining Server

InterContinental Hotels Cleveland & Holiday Inn Cleveland Clinic
06.2011 - 03.2014

Medical Assisting -

Remington College Cleveland Campus

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Taneka Mauldin