Taneka Pinkney
Fort Myers,FL
Summary
Experienced, personable, and goal-driven individual with years of professional experience aiming to contribute my skills and knowledge to ensure efficient administrative and financial processes and longevity within an organization.
Overview
21
21
years of professional experience
Work History
Agent Care Expert
Lee County Tax Collector
08.2024 - Current
- Oversee CSR’s providing guidance while assuring their preforming job duties accurately.
- Assist CSR with navigating through current policies and procedures to process transactions.
- De-escalate and resolved customer complaints with polite and professional service.
- Establish a positive flow of communication with management, CSR’s, and customers.
- Maintain records of team members performance and put together bi-weekly journal entries for submission to management.
- Oversee team members to ensure breaks and lunches are taken according to the lunch schedule.
Senior Customer Service Specialist
Lee County Tax Collector
07.2016 - 08.2024
- Effectively oversees payment and processing responsibilities for property taxes, DMV transactions, Hunting & Fishing, Local Business Tax and DL transactions that including conducting Road Testing and Oral Exams.
- Demonstrates meticulous attention to detail and adherence to regulatory requirements, including Florida Statutes, rules, laws, and regulations.
- Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
- Help assist lower-level employees with support of finding solutions to process transactions.
- Communicate with management team as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Toll Collector
Lee County Toll Facility
10.2006 - 07.2016
- Skillfully managed financial transactions as a Lee County Toll Collector, expertise in cash handling, reconciliation, and maintaining accurate records.
- Executed auditing-related responsibilities by conducting regular checks on cash drawers, ensuring precision and compliance with financial standards.
- Applied auditing principles to supervise and scrutinize toll collection processes, guaranteeing accuracy, accountability, and adherence to established procedures.
- Demonstrated a commitment to record-keeping and data entry, contributing to the overall efficiency of toll operations and supporting auditing practices.
Customer Service Associate
Walmart
08.2003 - 04.2006
- Conducted cash transactions with customers in a precise and organized manner, ensuring accuracy in financial transactions.
- Maintained cleanliness and order at registers, fostering a professional and welcoming environment for customers.
- Managed returns efficiently, adhering to established protocols and providing exceptional customer service.
- Facilitated the organized distribution of incoming warehouse items to respective departments, demonstrating attention to detail in inventory management.
Education
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Fort Myers High School
Fort Myers, FL05.2002
Skills
- Data Management: accuracy, compliance, record-keeping
- Organization Management
- Ability to multitask
- Critical Thinking and Problem-solving skills
- Attention to detail
- Strong interpersonal skills and work ethics
- Knowledge of Microsoft Software and office equipment
- Maintain confidentiality
References
Available upon request
Timeline
Agent Care Expert
Lee County Tax Collector
08.2024 - Current
Senior Customer Service Specialist
Lee County Tax Collector
07.2016 - 08.2024
Toll Collector
Lee County Toll Facility
10.2006 - 07.2016
Customer Service Associate
Walmart
08.2003 - 04.2006
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Fort Myers High School
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