Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANEKA RAMBERT

NORTH CHARLESTON

Summary

Professional and experienced healthcare support specialist with strong focus on patient care and clinical operations. Skilled in medical procedures, patient interaction, and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes.

Overview

8
8
years of professional experience

Work History

Medical Assistant Apprentice

Roper St. Francis Hospital
01.2025 - Current
  • Assisted healthcare providers with patient examinations and medical procedures.
  • Prepared and maintained examination rooms, ensuring cleanliness and proper equipment availability.
  • Educated patients on medication administration and follow-up care protocols effectively.
  • Supported laboratory tasks by collecting samples and processing lab requisitions efficiently.
  • Facilitated seamless transitions between appointments by efficiently preparing exam rooms for subsequent patients.
  • Contributed to a welcoming environment for patients through exceptional customer service and communication skills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.

Contact Center Specialist

Roper Saint Francis Healthcare
06.2024 - 01.2025
  • Coordinate patient appointments, ensuring seamless scheduling and improved clinic flow.
  • Enhance patient satisfaction by reducing wait times through efficient scheduling practices.
  • Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
  • Utilize scheduling software to manage over 50 appointments daily with precision and care.
  • Proactively seeking opportunities to learn and grow at Roper. Demonstrating strong work ethic and adaptability in a dynamic environment.
  • Streamline patient scheduling processes, managing 50+ daily appointments efficiently while minimizing wait times and enhancing overall clinic flow.

Phlebotomist

The Blood Connection
08.2023 - 02.2024
  • Collected blood samples efficiently, ensuring patient comfort and safety.
  • Enhanced lab efficiency by reducing sample processing time by 12%.
  • Utilized venipuncture techniques, maintaining high accuracy and precision.
  • Resolved patient concerns promptly, improving satisfaction scores.
  • Contributed to a team that increased daily donation rates significantly.
  • Streamlined blood collection process, boosting daily donation rates while maintaining strict safety protocols and patient comfort standards.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Outbound Specialist

T-Mobile
10.2017 - 06.2023
  • Managed outbound calls to enhance customer engagement and retention, achieving measurable results.
  • Collaborated with team to streamline processes, increasing efficiency and reducing call times.
  • Analyzed customer feedback to improve service quality, leading to higher satisfaction scores.
  • Managed complex customer accounts with meticulous attention to detail, Ensured compliance with company policies and industry regulations in all communications.

Education

Diploma -

North Charleston High School
North Charleston, SC
06.2007

Skills

  • Customer Service
  • Blood Collection
  • Patient Care
  • Problem Solving
  • HIPAA compliance
  • Vital signs monitoring

Timeline

Medical Assistant Apprentice

Roper St. Francis Hospital
01.2025 - Current

Contact Center Specialist

Roper Saint Francis Healthcare
06.2024 - 01.2025

Phlebotomist

The Blood Connection
08.2023 - 02.2024

Outbound Specialist

T-Mobile
10.2017 - 06.2023

Diploma -

North Charleston High School

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