Detail-oriented professional with expertise in project coordination, policy writing, and HIPAA compliance. Proven ability to lead teams and manage administrative operations effectively to enhance workflow and ensure regulatory adherence.
Overview
15
15
years of professional experience
Work History
Administrative Supervisor
Department of Public Health
Columbia, SC
10.2024 - Current
Managed daily administrative operations for public health department, ensuring smooth workflow and compliance with regulations.
Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
Led weekly staff meetings to assess progress toward goals, address issues, and communicate updates on policy or procedure changes.
Monitored employee timesheets to ensure accurate recording of hours worked, facilitating timely payroll processing.
Patient Access Specialist
Conway Medical Center
Conway, South Carolina
10.2023 - Current
Verified insurance eligibility and clearly communicated benefits to enhance patient understanding.
Collected patient information and ensured accurate data entry to support efficient registration processes.
Assisted patients with registration processes and answered inquiries promptly.
Maintained compliance with healthcare regulations and privacy standards consistently.
Greeted patients and visitors in person or on the telephone; answered inquiries and provided directions to facilitate a positive experience.
Applied HIPAA privacy and security regulations while handling patient information.
Administrative Specialist II
Conway Health Department
Conway, South Carolina
08.2011 - 10.2024
Scheduled appointments for clients and managed daily operations efficiently.
Maintained accurate client records and tracked program participation to support effective service delivery.
Collaborated with healthcare providers to support client health needs.
Guided clients on healthy food choices and shared nutrition education resources to promote well-being.
Resolved customer complaints promptly, ensuring client satisfaction while upholding professional standards.
Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
Attended trainings related to program updates, regulations, policies, procedures.
Administrative Supervisor at Tostadores y mollinos de cafe combate s.a de c.vAdministrative Supervisor at Tostadores y mollinos de cafe combate s.a de c.v