Summary
Work History
Education
Skills
Timeline
Generic

Taneka Smith

Inglewood,CA

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Datavant. Excelled in conflict resolution and CRM, significantly improving client relations. Leveraged critical thinking and Microsoft Excel to streamline processes, achieving notable efficiency gains. Renowned for exceptional active listening and data analysis skills, consistently exceeding performance targets.

Work History

Customer Service Representative

Datavant
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Wearhouse Worker

Hello Fresh Warehouse
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.

Customer Service Representative

TeleTech Holdings
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Loan Manager

Spot Loans
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Reduced loan processing time by implementing efficient workflow management systems.
  • Consistently met sales targets through proactive client outreach and relationship building efforts.
  • Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.

Medical Records Clerk

Manpower Temporary Services
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Education

High School Diploma - General Studies

Desert Winds High School
Lancaster, CA
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call center operations
  • Product knowledge
  • Call management
  • Follow-up skills
  • Scheduling
  • Microsoft outlook
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Data collection
  • Customer relationship management (CRM)
  • De-escalation techniques

Timeline

Customer Service Representative

Datavant

Wearhouse Worker

Hello Fresh Warehouse

Customer Service Representative

TeleTech Holdings

Cashier

Walmart

Loan Manager

Spot Loans

Medical Records Clerk

Manpower Temporary Services

High School Diploma - General Studies

Desert Winds High School

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Taneka Smith