Summary
Overview
Work History
Education
Skills
Job Title
Timeline
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Tanekia Douglas

Killeen,United States

Summary

Customer Service Representative with 10 years of experience providing exceptional customer service. Skilled in problem-solving and handling a high volume of calls, averaging over 60 calls a day. Effective communicator and listener, ensuring customer satisfaction and resolving issues efficiently. Dedicated to delivering excellent service and building positive relationships with customers.

Overview

10
10
years of professional experience

Work History

Sales Agent

Omaha Steaks International
11.2023 - 01.2024
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Customer Service Representative

Ttec
03.2018 - 06.2022
  • Provided timely, courteous and knowledgeable responses to information requests
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Proficient at computer dialing and computer software
  • Resolved customer complaints by escalating calls to the proper department
  • Educated customers about Insurance plans, prescription savings and offerings meeting individual needs by describing offerings and answering questions
  • Maintained and recorded customer information in database
  • Broke down objections using friendly, persuasive strategies
  • Made appointments with interested customers according to schedule availability
  • Set up new accounts and listed personal, demographic and payment information in the system
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Cross-trained staff members, resulting increase in customer satisfaction ratings
  • Trained numerous new employees each quarter in procedures and policies in order to maximize team performance
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Reviewed account and service histories to identify trends and issues
  • Addressed customer service inquiries quickly and accurately
  • Documented conversations with customers to track requests, problems and solutions
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.

Customer Service Representative

Sallie Mae
04.2014 - 01.2016
  • Developed and maintained a comprehensive knowledge of company products and services to effectively address customer inquiries and resolve issues
  • Identify opportunities for process improvement and offer suggestions to enhance customer service efficiency and effectiveness
  • Help develop and implement customer service policies and procedures to enhance the overall customer experience and improve service efficiency
  • Actively participate in ongoing training and professional development to stay updated on industry trends, best practices, and new technologies that can enhance customer service and improve the customer experience
  • Analyze customer feedback and data to identify areas of improvement in customer service processes and systems, and provide recommendations for enhancing the overall customer experience
  • Collaborate with other departments, such as finance and collections, to develop strategies for debt collection and improve collection efforts.

Education

Bachelor Business Administration -

Central Texas College
01.2017

Skills

  • Time management
  • Effective communication
  • Active listening
  • Conflict resolution
  • Data analysis
  • Team leadership
  • Strategy Development
  • Paperwork Processing
  • Sales Strategies
  • Customer service

Job Title

Customer Service Representative

Timeline

Sales Agent

Omaha Steaks International
11.2023 - 01.2024

Customer Service Representative

Ttec
03.2018 - 06.2022

Customer Service Representative

Sallie Mae
04.2014 - 01.2016

Bachelor Business Administration -

Central Texas College

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Tanekia Douglas