Tanekia Douglas
Killeen,United States
Summary
Dynamic Certified Nurse Assistant and seasoned Customer Service Representative with a proven track record at Omaha Steaks International, enhancing sales revenue and customer satisfaction. Expert in health records management and telephonic communications, I excel in developing client relationships and exceeding targets. Achieved top performer status through exceptional service and continuous professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Agent
Omaha Steaks International
Omaha, NE
11.2023 - 01.2024
- Increased sales revenue by consistently meeting and exceeding sales targets
- Developed strong relationships with clients through excellent customer service and regular followups
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships
- Collaborated with marketing team to develop targeted promotional materials for specific industries
- Enhanced product knowledge through continuous training and professional development opportunities
- Achieved top performer status within the company due to consistent high sales numbers
Customer Service Representative
Ttec
03.2018 - 06.2022
- Provided timely, courteous and knowledgeable responses to information requests
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Proficient at computer dialing and computer software
- Resolved customer complaints by escalating calls to the proper department
- Educated customers about Insurance plans, prescription savings and offerings meeting individual needs by describing offerings and answering questions
- Maintained and recorded customer information in database
- Broke down objections using friendly, persuasive strategies
- Made appointments with interested customers according to schedule availability
- Set up new accounts and listed personal, demographic and payment information in the system
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cross-trained staff members, resulting increase in customer satisfaction ratings
- Trained numerous new employees each quarter in procedures and policies in order to maximize team performance
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Reviewed account and service histories to identify trends and issues
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Answered 100+ inbound calls per day and directed to designated individuals or departments
Customer Service Representative
Sallie Mae
Killeen, TX
04.2010 - 01.2011
- Developed and maintained a comprehensive knowledge of company products and services to effectively address customer inquiries and resolve issues.
- Identify opportunities for process improvement, and offer suggestions to enhance customer service efficiency and effectiveness.
- Help develop and implement customer service policies and procedures to enhance the overall customer experience, and improve service efficiency.
- Actively participate in ongoing training and professional development to stay updated on industry trends, best practices, and new technologies that can enhance customer service, and improve the customer experience.
- Analyze customer feedback and data to identify areas of improvement in customer service processes and systems, and provide recommendations for enhancing the overall customer experience
- Collaborate with other departments, such as finance and collections, to develop strategies for debt collection and improve collection efforts
Certified Nurse Assistant
Harker Heights
Harker Heights, TX
06.2008 - 08.2008
- Provides patients' personal hygiene by giving bedpans, urinals, shower and baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom
- Activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment
- Maintains patient stability by checking vital signs and weight; recording intake and output information
- Transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
Education
Associate of Applied Business - Business Administration
Central Texas College
other06-2023
Skills
- Pharmacology
- Administration of medication
- Hema Cult/Guiac
- First Aid for Pediatrics
- Measurements
- Injections
- Tray set-up
- Visual Acuity Exam
- UA 10 SGL Strip
- Wound Care
- Peak flow
- Meter hot/cold compress
- Suture removal
- Surg Tray Set-Up
- Breast Exam Ed
- Health histories
- Ear/Eye Lavage
- EKGs
- Asepsis
- Infection control
- Patient draping
- Dosage calculation
- Autoclave
- Bandaging
- Vital signs
- Mobility Device Assistance
- Diagnostic testing
- Phlebotomy
- Rapid strep
- CPR
- HCT GYN Set-Up and Assist
- Slide Prep
- Medical terminology
- Health Records Management
- Reception and Phone Skills
- Appointment setting
- Bookkeeping
- Basic Accounting
- Treatment Authorization Referrals
- Insurance Billing
- CMS-1500
- Coding CPT & ICD-9
- MS Office
- Excel
- Data Bases
- Medisoft
- Scheduling
- Prescription Call-ins
- Type over 55 Words p/minute
- Internet and Web savvy
- Customer Relations
- Telephonic communications
- Electronic communications
- Recording experience
High School Diploma
Transformative Honors Academy
Certification
- CNA, 2008
- HIPAA, 2024
- OSHA, 2024
- CPR, 2025
Training
Medical Assistant, CYBERTEX Institute of Technology, Killeen, TX
Timeline
Sales Agent
Omaha Steaks International
11.2023 - 01.2024
Customer Service Representative
Ttec
03.2018 - 06.2022
Customer Service Representative
Sallie Mae
04.2010 - 01.2011
Certified Nurse Assistant
Harker Heights
06.2008 - 08.2008
Associate of Applied Business - Business Administration
Central Texas College
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