Tanelle Robinson

• Processed Colorado State & Denver Case Files for ERAP, An Emergency Rental Assistance Program
• Assisted those in Denver, Colorado experiencing financial challenges and in need of rental and utility assistance to prevent eviction for low- and moderate-income residents experiencing a housing crisis
• Responsibilities included communication with Landlords and Tenants to ensure applications are complete and all supporting and essential documentation have been submitted and uploaded for processing
• Task included Data Entry, maintaining organized electronic files, verifying that the Landlord will accept payment, confirm payee name and address, complete check request for processing payments, breakdown rental ledgers and Household Income, maintain a thorough knowledge and understanding of the Landlord/Tenant rights and the eviction process while also respecting the confidentiality for those you are assisting.

• Met with clients one on one to assure intake packet completion
• Managed logistical role in the intake packets process, entering vital and confidential client information into the HMIS database system (Homeless Management Information System)
• This also includes updates to relevant documents in programs such as FHSP, HAP, HOF, and Mortgage
• On average, up to 50 packets may be entered during a 5-day work period
• Worked with the Emergency Rental Assistance Program (ERAP) assisting renters who are facing financial challenges related to the COVID-19 pandemic and need rental and utility assistance to prevent eviction or shut off notifications
• Proficient in the Step 4 process
• Main duties included connecting with Landlords and Property Managers to collect and upload vital documentation and being sure that all information is accurate inside the OKTA system and the ERAP database before moving each tenant to Step 5
• Collect checks, make copies, and assign files & checks to the appointed person
• Verify checks are designated to appropriate files and upload completed files into Microsoft Teams with a final step of ensuring hard copies of completed files land in their appropriate designation
• Add essential data to the HMIS database system and exit each client after the mailouts of checks has been completed
• Additional Duties: Volunteering with the Urban League’s Food Pantry such as the Thanksgiving Distribution and the Christmas Distribution.
• Front Desk Receptionist: Utilizing good customer service to answer phone calls, take messages, greet clients, give assistance in completing paperwork across three Urban League programs, schedule appointments and any additional miscellaneous tasks needed for the office.

Central Data Specialist

Operated the LIFT System (Linking Information, Families & Technology). Additional duties included: collected, input, processed and reported all data. Maintained and updated the database file through the Management Information Systems (MIS). Kept, maintained, and organized files and important/confidential documents through the Main/Front office. Provided additional support to the Center as needed.

Data Specialist

Received and processed 50 to 80 essential documents for clients; confirmed documents by updating the client spreadsheet and prepared documents for the Fiscal department, daily. Worked in a highly concentrated detailed data system, HMIS (Homeless Management Information System) and collected Counselor's Case Detail Reports. Entered client information into data system on a daily basis.

Administrative Assistant

Provided support to the Director of Information Technology. Maintained a schedule, organized files, and responded to emails and phone calls on a day-to-day basis.