Summary
Overview
Work History
Education
Skills
Timeline
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TANEQUA WITHERSPOON

TANEQUA WITHERSPOON

Sales management
Brooklyn,NY

Summary

Outgoing sales manager offering superb customer service proficiency and passion for growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Overview

19
19
years of professional experience

Work History

Store Manager

Signet Jewelers
08.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Performing piercing and permanent jewelry services welding and customizing pieces onsite

STORE MANAGER

Claire's accessories
09.2016 - 08.2021
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Formulate pricing policies for merchandise, according to profitability requirements
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Keep records of purchases, sales, and requisitions
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Perform ear and nose device piercing services

Assistant store manager

Build a Bear Workshop
03.2011 - 09.2016
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Mobile Sales Manager

BEST BUY
10.2010 - 09.2016
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Activating new lines of service upgrading existing lines
  • Trouble shooting mobiles devices such as mobile phones, hotspots embedded tablets
  • Responding to customer complaints and billing inquiries
  • Maintain scheduling and event calendars
  • Coach and train sales consultants on selling techniques.

Electronic sales consultant

Kmart
11.2008 - 10.2010
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Demonstrate use or operation of merchandise.

Office clerk

Bjs wholesale club
04.2005 - 09.2008
  • Keep money drawers in order, and record and balance daily transactions
  • Obtain signatures from recipients of registered or special delivery mail
  • Keep records of purchases, sales, and requisitions.

Education

GED - General Education

Covenant House GED Program
Brooklyn, NY

Skills

  • Customer and Personal Service
  • Proven leader
  • Active Listening
  • Complex Problem Solving
  • Administration and Management

Timeline

Store Manager

Signet Jewelers
08.2021 - Current

STORE MANAGER

Claire's accessories
09.2016 - 08.2021

Assistant store manager

Build a Bear Workshop
03.2011 - 09.2016

Mobile Sales Manager

BEST BUY
10.2010 - 09.2016

Electronic sales consultant

Kmart
11.2008 - 10.2010

Office clerk

Bjs wholesale club
04.2005 - 09.2008

GED - General Education

Covenant House GED Program

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TANEQUA WITHERSPOONSales management