Tanesha Barkley
Dickinson
Summary
Outstanding time management & Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gulf Coast Center
03.2023 - Current
- Managed multiple client requirements and guidelines.
- Maintained patient records and updated the electronic medical record system.
- Facilitated communication between the nursing staff and other health care professionals.
- Responded to inquiries from patients and insurance companies.
- Ensured compliance with HIPAA and other federal and state regulations.
- Utilized customer service software to ensure appointments were scheduled accurately.
- Ensured customer data was entered accurately and timely into the database.
Patient Access Rep
Village Medical
11.2022 - 02.2023
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Access Specialist
UTMB Health
01.2021 - 10.2022
- Assisting patients with scheduling appointments.
- Completing medication refills.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
COVID-19 Tester
Nomi Health
05.2020 - 12.2020
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Dickinson High School
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Blinn College
Skills
- Customer Satisfaction
- Electronic Health Records Systems
- Medical Terminology
- Team Leadership
- Demographics Information
- Insurance Company Knowledge
- Patient Registration
- Eligibility Determinations
- EMR Updating
- Insurance Verification
- Verbal and Written Communication
Timeline
Customer Service Representative
Gulf Coast Center
03.2023 - Current
Patient Access Rep
Village Medical
11.2022 - 02.2023
Patient Access Specialist
UTMB Health
01.2021 - 10.2022
COVID-19 Tester
Nomi Health
05.2020 - 12.2020
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Blinn College
High School Diploma -
Dickinson High School
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