Tanesha Barron
Montgomery,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in dealing with the public. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Center Manager
The UPS Store
09.2023 - Current
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Non-Certified Pharmacy Technician
Winn Dixie Pharmacy
05.2021 - 09.2023
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Established and updated patient profiles, medications and insurance details.
Customer Service Representative
The UPS Store
01.2014 - 09.2021
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
- Educates customers on special pricing opportunities and company offerings.
- Documents conversations with customers to track requests, problems and solutions.
- Assists customers in making payments on accounts and setting up payment plans.
- Fields customer complaints and queries, fast-tracking them for problem resolution.
- Uphold strict quality control policies and procedures during customer interactions.
- Provides outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Pastry Chef/Kitchen Manager
Micheal's Table
03.2008 - 12.2013
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Education
High School Diploma -
Escambia County High School
Atmore, AL05.2003
Skills
- Reliable
- Outstanding communication skills
- Accurate cash handling
- Recruiting and hiring
- Supervision and training
- Customer retention
- Employee development
- Team-oriented
- Staff training and development
- Employee supervision and motivation
Timeline
Center Manager
The UPS Store
09.2023 - Current
Non-Certified Pharmacy Technician
Winn Dixie Pharmacy
05.2021 - 09.2023
Customer Service Representative
The UPS Store
01.2014 - 09.2021
Pastry Chef/Kitchen Manager
Micheal's Table
03.2008 - 12.2013
High School Diploma -
Escambia County High School
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