Summary
Overview
Work History
Education
Skills
References
Timeline
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Tanesha Birmingham

Bossier City,LA

Summary

Customer-oriented Store Manager offering over 26 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

27
27
years of professional experience

Work History

Delivery Driver

Door Dash
Bossier City, LA
11.2023 - 01.2024
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled merchandise in accordance with product handling standards.
  • Delivered products to customer locations on time.
  • Maintained cleanliness of vehicle interior and exterior.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Answered customer inquiries regarding menu items, prices and availability.

Store Manager

Fedex Office & Print Center
Bossier City, LA
03.1997 - 01.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Developed strategies to maximize sales and profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily banking activities such as deposits and withdrawals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Resolved customer complaints in a timely manner.
  • Inspected item packaging, labels and barcodes for accuracy.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Wrapped products in protective material such as bubble wrap prior to packing them into boxes or crates.
  • Provided assistance in moving heavy items from one location to another within the facility.
  • Assembled boxes or other containers using glue, tape, staples, and other equipment as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Telecommunications

Bossier Parish Community College
Bossier City, LA

Skills

  • Project Management
  • Schedule Coordination
  • Talent Development
  • Training and Mentoring
  • Workflow Management
  • Complaint Resolution
  • Sales Promotion
  • Shift Scheduling
  • Retail Employee Training
  • Store Opening and Closing
  • Hiring and Training
  • Friendly and Outgoing
  • Customer Service
  • Visual Merchandising
  • Inventory Control
  • Payment Processing

References

References available upon request.

Timeline

Delivery Driver

Door Dash
11.2023 - 01.2024

Store Manager

Fedex Office & Print Center
03.1997 - 01.2024

Some College (No Degree) - Telecommunications

Bossier Parish Community College

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Tanesha Birmingham