Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanesha Boleware

Lancaster,TX

Summary

Trusted professional who excels in helping, listening, and teaching others. True customer service orientated, always willing to put the customer first. Seeking an entry level position with a company that will require me to Utilize my skills and abilities to ensure growth and stability within the company and myself. Authorized to work in the US for any employer

Overview

11
11
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Nanas Childacre
Arlington, TX
01.2024 - Current
  • Developed lesson plans that incorporated creative teaching techniques.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Implemented appropriate disciplinary measures when necessary according to school policies.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Directed and supervised children during field trips and special activities.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Customer Service Representative

Copart
Dallas, TX
06.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Operations Specialist

Aveanna Heathcare
Mesquite, TX
05.2021 - 05.2022
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Implemented new processes to streamline daily tasks, resulting in increased efficiency.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

HR Payroll Clerk and Receptionist

Brentwood Rehab and Nursing Facility
Dallas, TX
09.2019 - 04.2021
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
  • Processed payroll information for up to 400 employees, including calculating wages and deductions.
  • Maintained accurate records of all payroll transactions.
  • Provided support during audits conducted by external auditors or government agencies.
  • Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
  • Tracked vacation accruals and personal leave balances for each employee.
  • Managed payroll for temporary, hourly and salaried employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.

Preschool Teacher

Little Rascals Daycare Center
Dallas, TX
09.2018 - 09.2019
  • Organized educational materials and resources to create an engaging learning environment.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Assisted in providing a safe and secure environment for children.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Attended professional development workshops to stay current on best practices for early childhood education.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Administered and documented results of student assessments.
  • Directed and supervised children during field trips and special activities.
  • Integrated technology into lesson plans.

Preschool Teacher

Precious Cargo
Dallas, TX
03.2017 - 09.2018
  • Organized educational materials and resources to create an engaging learning environment.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Administered and documented results of student assessments.
  • Directed and supervised children during field trips and special activities.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Maintained daily records of individual activities, behaviors, meals and naps.

Customer Service Representative

PFSweb
Dallas, TX
09.2016 - 02.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Collection Specialist

Account Control Technology Holdings Inc.
Dallas, TX
07.2014 - 08.2016
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
  • Ensured compliance with applicable federal and state laws governing collections practices.
  • Performed skip tracing activities using various databases such as credit bureaus, county courts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
  • Recorded information about status of collection efforts.

Reservations Team Member

Telvista Call Center
Dallas, TX
09.2013 - 04.2014
  • Answered phone calls regarding inquiries about products or services.
  • Addressed customer needs, responding to specific requests.
  • Rotated through series of different stations based on team needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

David W Carter High School
Dallas, TX
05-2012

Skills

  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Filing
  • High-energy attitude
  • Conflict Resolution
  • Dispute Resolution
  • Call Center Operations

Certification

  • CPR

Timeline

Preschool Teacher

Nanas Childacre
01.2024 - Current

Customer Service Representative

Copart
06.2022 - 12.2023

Operations Specialist

Aveanna Heathcare
05.2021 - 05.2022

HR Payroll Clerk and Receptionist

Brentwood Rehab and Nursing Facility
09.2019 - 04.2021

Preschool Teacher

Little Rascals Daycare Center
09.2018 - 09.2019

Preschool Teacher

Precious Cargo
03.2017 - 09.2018

Customer Service Representative

PFSweb
09.2016 - 02.2017

Collection Specialist

Account Control Technology Holdings Inc.
07.2014 - 08.2016

Reservations Team Member

Telvista Call Center
09.2013 - 04.2014

High School Diploma -

David W Carter High School

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Tanesha Boleware