Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tanesha Brown

Tanesha Brown

Scottsdale,AZ

Summary

Adept at fostering client relationships and excelling in high-stress situations, I leveraged my expertise in CRM software and exceptional customer service at McKesson Specialty Health to enhance team success and customer satisfaction. My proactive approach and ability to multitask have consistently driven positive outcomes in real estate transactions and customer dispute resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Real Estate Assistant

Property Solutions By Tlbrown LLC
08.2021 - 02.2025
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.

Front Desk Supervisor

Robinhood Financial LLC
07.2021 - 08.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Customer Service Representative

Progress Residential
06.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative Lead

McKesson Specialty Health
01.2018 - 10.2019
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.

Education

Associate Of Applied Science - Administration of Justice Studies

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05.2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Administrative support
  • CRM software
  • Work order management
  • Property tours
  • Purchase agreement preparation
  • Vendor account management
  • Real estate purchase contracts
  • Attention to detail
  • Verbal and written communication
  • Phone and email etiquette
  • Fair housing compliance
  • MLS
  • Critical thinking
  • Fast learner
  • High volume phone inquiries
  • Multitasking and time management

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Excel Expert Certification – Microsoft Office Specialist Program.
  • State Driver's License
  • First Aid Certification
  • CPR/AED Certification
  • Level One Print Card

Timeline

Real Estate Assistant

Property Solutions By Tlbrown LLC
08.2021 - 02.2025

Front Desk Supervisor

Robinhood Financial LLC
07.2021 - 08.2022

Customer Service Representative

Progress Residential
06.2020 - 07.2021

Customer Service Representative Lead

McKesson Specialty Health
01.2018 - 10.2019

Associate Of Applied Science - Administration of Justice Studies

Maricopa Community Colleges, Mesa Community College

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