Dynamic General Manager with a proven track record at Sultany Group Louisiana Kitchen, excelling in financial analysis and operational strategy. Spearheaded initiatives that enhanced efficiency and customer satisfaction, while fostering a collaborative team environment. Committed to regulatory compliance and empowering employees to achieve key performance indicators, driving significant improvements in service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
SULTANY GROUP LOUISIANNA KITCHEN (POPEYES)
Brooklyn, NY
01.2013 - Current
Conducted regular meetings with senior management team to review progress against established objectives.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with local health department regulations regarding food safety standards.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Recruited, trained and empowered employees to achieve key performance indicators.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
HALLANDALE ADULT COMMUNITY CENTER
Hallandale, FL
06-2019
Skills
Visionary leadership
Employee training
Budget management
Inventory control
Customer service
Process improvement
Performance management
PC competent
Budgeting and cost control strategies
Team oversight
Labor cost controls
Languages
English
Full Professional
Certification
SHIFT MANAGER CERTIFICATION - RESTAURANTS AND BRANDS INTERNATIONAL LOUISIANNA KITCHEN 2010
REGIONAL GENERAL MANAGER CERTIFICATION - RESTAURANTS AND BRANDS INTERNATIONAL LOUISIANNA KITCHEN 2015
Accomplishments
LETTER OF ACKNOWLEDGEMENT/APPRECIATION FROM STERITECH (BRANDS STANDARD) SERVICES FOR MY STORE'S PERFORMANCE IN THE AUDIT AND INSPECTION EXERCISE HIGHLIGHTING MY IMMENSE CONTRIBUTION TO THE ORGANISATION.
Affiliations
Enjoy reading , socializing, travelling and has interest in problem solving.