Results-oriented Operations Specialist with over 20 + years of experience in business. Committed to continuously improving personal skills, teamwork, and knowledge to support overall career growth. Proven success in driving and advancing process innovations, system reporting, productivity improvements, and the development of both standard operating procedures and client-specific manuals. Detail oriented, organized, hardworking, dedicated, with a keen focus on detail and effective process management. Skilled at handling multiple tasks, priorities, and deadlines through effective process mapping and implementation. Experienced in document and template management, as well as enhancing case management systems. Collaborated with other experienced professionals to ensure that teams comprehended business and client requirements, communication standards, project goals, and the importance of delivering high-quality outcomes within critical deadlines. Improved team relations to complete business projects by effectively utilizing all available resources, increasing productivity, driving company revenue, and expanding business professionals and company growth. This has broadened revenue streams into other departments. Proven track record of improving operational efficiency by 40% or more.
Project Management
Analyzing, Problem Resolution, Implementation
Customer Service
Adaptability
Multitasking
Highly Self Motivated
Task Management
Scheduling/Calendar Management
Microsoft Office
Case Management
Software Proficiency (CMS & CLIO)
Legal Operation/Process Mapping
Adobe
Nitro
Kofax
West Law
Lexis Nexis
E-Filing
Client Systems: Black Knight (LPS), Lenstar, Tempo, Vendorscape, Clairfire, & Real Resolution advancing process innovations, system reporting